SAP Certified Application Associate C-C4H510-04 Practice Test Engine: Try These 82 Exam Questions
Guaranteed Success in SAP Certified Application Associate C-C4H510-04 Exam Dumps
C-C4H510-04 Exam Certification Details:
| Exam: | 80 questions |
| Level: | Associate |
| Duration: | 180 mins |
| Cut Score: | 63% |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Languages: | English |
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
NEW QUESTION 22
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider ticket resolved on date
- B. Consider delay
- C. Consider contract status
- D. Consider maintenance plan condition
Answer: A
NEW QUESTION 23
Which of the following options are possible for permissions?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. Restricted access rights override any unrestricted access you have defined.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 24
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Customer
- C. Transaction
- D. Contracts
Answer: B,C
NEW QUESTION 25
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 26
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Reporting
- B. Determining fine-tuning settings
- C. Controlling validity of the service catalog
- D. Controlling responsibility
- E. Determining service level assignments
Answer: A,D,E
NEW QUESTION 27
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Installed Base
- B. Ticket Priority
- C. Ticket Type
- D. Service Category
- E. Ticket ID
Answer: B,C,D
NEW QUESTION 28
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Territory work distribution
- B. Organizational work distribution
- C. Account work distribution
- D. Service category distribution
- E. Employee work distribution
Answer: A,B,E
NEW QUESTION 29
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The determination rules have been configured, but not activated.
- B. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- C. A workflow rule has to be scheduled to trigger the determination.
- D. The question related to SLAs must be activated in project scoping.
Answer: A,D
NEW QUESTION 30
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Prospect
- B. Credit limit check
- C. Sales support block
- D. Delivery block
Answer: A
NEW QUESTION 31
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 32
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Restricted
- B. No Access
- C. Unrestricted
- D. Define Specific Restriction
- E. Full Access
Answer: A,B,C
NEW QUESTION 33
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. External pricing
- B. Contracts
- C. Tickets
- D. Activities
Answer: D
NEW QUESTION 34
How can you restrict access to Product View?
- A. Territories
- B. Service Unit of Employee
- C. Employee
- D. Sales Data of Employee
Answer: D
NEW QUESTION 35
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, workflow rules, integrations
- B. Countries, data workbench, form templates
- C. Countries, business processes, integrations
- D. Countries, business processes, business users
Answer: C
NEW QUESTION 36
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Usage of Delegates
- B. Activate Scoping Item Determination for Territory Owner in Transaction
- C. Configure Work Distribution Rules for Employees
- D. Assign Restriction Rules
Answer: B,D
NEW QUESTION 37
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Activity Planner
- B. FSM
- C. MRS
- D. Manual Routing
- E. Time recording
Answer: B,C,D
NEW QUESTION 38
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Contract
- C. Customer
- D. Product
Answer: C,D
NEW QUESTION 39
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Use e-mail as a response to a ticket.
- B. Add an account team member.
- C. Add a reference to a service contract.
- D. Add a reference to an account.
Answer: A,D
NEW QUESTION 40
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Visit
- B. Ticket
- C. Contract
- D. Maintenance plan
Answer: C,D
NEW QUESTION 41
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Knowledge base
- B. Templates
- C. Workflow rules
- D. Routing rules
Answer: B
NEW QUESTION 42
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Configure process steps and define work distribution.
- B. Create a new registered product.
- C. Copy an existing approval process and modify the details.
- D. Configure a resource scheduler.
- E. Set validity from and to dates.
Answer: A,C,E
NEW QUESTION 43
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Workflow rule
- B. Business user
- C. Service agent
- D. Organizational unit
Answer: B
NEW QUESTION 44
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Configure a service catalogue
- B. Activate scoping item "Create Service Requests from Incoming E-Mail"
- C. Integrate MindTouch
- D. Setup a knowledge base for service contracts
Answer: C
NEW QUESTION 45
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Products
- C. Accounts
- D. Employees
Answer: A
NEW QUESTION 46
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