Try 100% Updated Field-Service-Consultant Exam Questions [2022]
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NEW QUESTION 168
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers
- A. Soft Boundaries
- B. Emergency Policy
- C. Customer First
- D. High Intensity
Answer: A,C
NEW QUESTION 169
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Capture signature, update record, sync device, deliver Service Report.
- B. Deliver Service Report, capture signature, update records, sync device.
- C. Deliver Service Report, update record, sync device, capture signature.
- D. Capture signature, sync device, update record, deliver Service Report.
Answer: A
NEW QUESTION 170
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require approval on all Installations.
- B. Require Technicians log all non-billable hours.
- C. Require customer signature on billable Work Orders
- D. Require Technicians sign-off on Work Orders.
Answer: D
NEW QUESTION 171
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Entitlement Templates
- B. Work Types
- C. Work Order Record Types
- D. Entitlements
Answer: B
NEW QUESTION 172
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
- A. Create custom reports and reference the Parent Asset and Root Asset fields.
- B. Enable and customize the View Asset Hierarchy action.
- C. Use the Assets without Products report.
- D. Use standard reports and reference the Parent Asset and Root Asset fields.
Answer: A
NEW QUESTION 173
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Mini-Page Layouts
- B. Field Sets
- C. Page Layouts
- D. Visualforce Pages
Answer: C
NEW QUESTION 174
Which two objects are required when configuring an optimization job?
Choose 2 answers
- A. Polygons
- B. Work type
- C. Scheduling policy
- D. Service territory
Answer: C,D
NEW QUESTION 175
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?
- A. Add the container as product on the account and part to the child product related list
- B. Add the container as an asset on account and make the part internal assets
- C. Create a hierarchical relationship between the parent product container and the child part product
- D. Create an asset hierarchy on account with container as root asset and part as the child assets
Answer: D
NEW QUESTION 176
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?
- A. Create a product request and product request line item
- B. Create return order and return order line item
- C. Create a return order and relate it to the product
- D. Create a work order and work order line
Answer: B
NEW QUESTION 177
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. Work Order Line Items require a Case for the field technician to perform the work.
- B. All Work Order Line items inherit the required Skills for the associated Asset.
- C. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- D. Work Order Line Items require a Service Appointment for a field technician to perform the work.
Answer: D
NEW QUESTION 178
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers
- A. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- B. Create a Workflow to close the Milestone when the Wrap Up is complete.
- C. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- D. Create custom fields to capture that the Wrap UP Activities have been completed.
- E. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
Answer: B,D,E
NEW QUESTION 179
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?
- A. Create a Resource with 20 hours available a day.
- B. Create 5 Resources with 20 hours available a week.
- C. Create a Capacity-based Resource with 100 hours capacity a week.
- D. Create 100 Service Appointments with Contractors as Required Resources.
Answer: C
NEW QUESTION 180
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Assets
- B. Service Report Templates
- C. Work Types
- D. Product Templates
Answer: B,C
NEW QUESTION 181
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a required skill called site visit to a maintenance plan.
- B. Associate a work type called site visit to a maintenance plan.
- C. Auto-generate work orders with a 14-day Generation horizon.
- D. Auto-generate work orders with a 14-day Generation timeframe.
Answer: B,C
NEW QUESTION 182
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Update the Service Appointment page layout to include the Articles related list.
- B. Attach the relevant articles to the work order or work order line items.
- C. Add the Knowledge Lightning component to the Field Service mobile app.
- D. Create a quick action on the work order to search the Knowledge base.
Answer: B
NEW QUESTION 183
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Objectives and Work Rules
- B. Service Levels and Work Rules
- C. Service Contracts and Service Levels.
- D. Service Objectives and Work Types
Answer: A
NEW QUESTION 184
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