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NEW QUESTION # 109
Which three topic types can be used in an Aura site?
Choose 3 answers
- A. Navigational Topic
- B. Content Topic
- C. Deleted Topic
- D. Featured Topic
- E. Standard Topic
Answer: A,B,D
NEW QUESTION # 110
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Experience Cloud site for Europe has more than a million users.
- B. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- C. The Community manager for Europe does not have System Administrator privileges.
- D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
Answer: B,C
NEW QUESTION # 111
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users. Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers
- A. Select a permission set for a given site.
- B. Create a permission set.
- C. Edit the applicable user profile.
- D. Select the profile for a given site.
Answer: A,B
Explanation:
To grant access to each customer to only one site, UC should create a permission set and select a permission set for a given site. A permission set is a collection of settings and permissions that give users access to various tools and functions. UC can create a permission set for each site that specifies the site access and the object permissions for the customer users. UC can then select a permission set for a given site in the Experience Builder, which will assign the permission set to all new and existing users of that site.
NEW QUESTION # 112
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
- A. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
- B. Each org can have up to 100 Experience Cloud sites as long as they are active.
- C. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
- D. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
Answer: A
NEW QUESTION # 113
What does a system administrator need to do when creating Experience Cloud users?
- A. Add user to an account as a user record.
- B. Click the "Log In to Site as User" button.
- C. Assign Partner Community Plus license to the user.
- D. Add user to an account as a contact record.
Answer: D
Explanation:
To create Experience Cloud users, you need to add them to an account as contact records. Then, you can enable them as Experience Cloud users and assign them a user license and profile.
NEW QUESTION # 114
What does a system administrator need to do when creating Experience Cloud users?
- A. Add user to an account as a user record.
- B. Click the "Log In to Site as User" button.
- C. Add user to an account asa contact record.
- D. Assign Partner Community Plus license to the user.
Answer: C
NEW QUESTION # 115
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
- A. Build Your Own (LWR)
- B. Salesforce Tabs + Visualforce
- C. Customer Service
- D. Build Your Own (Aura)
Answer: C
NEW QUESTION # 116
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- B. Create a separate community for each partner with audience targeting.
- C. Create branding sets, audience targeting, and navigation menu targeting.
- D. Create branding sets, audience targeting and a custom Navigation menu component.
Answer: A
NEW QUESTION # 117
The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly?
- A. Double-check that the provided email addresses are correct.
- B. Ensure that the Account has been enabled as a partner Account.
- C. Double-check that the partner profile has been added to the CK site.
- D. Ensure that the Contacts under the Account are enabled as partner users.
Answer: D
Explanation:
To ensure that the partner users are able to register, the site administrator should enable the Contacts under the Account as partner users. This will allow the site administrator to assign a username, password, and profile to each Contact and send them a welcome email with a link to activate their account and log in to the site.
NEW QUESTION # 118
Which step denotes the completion of an Experience Cloud site setup?
- A. Assigning roes to users
- B. Setting up SSO
- C. Assigning profiles to users
- D. Activating the site
Answer: D
Explanation:
The step that denotes the completion of an Experience Cloud site setup is activating the site. Activating the site is the final step that makes your Experience Cloud site live and accessible to your users and visitors. Before activating the site, you need to complete other steps such as creating pages, adding components, configuring settings, assigning permissions, and testing functionality. After activating the site, you can still make changes and updates as needed.
NEW QUESTION # 119
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
- B. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- C. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
- D. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
Answer: A
Explanation:
To capture the new users self-registering on the B2C site as person accounts in Salesforce, UC should create a custom self-registration page and Apex handler that creates a person account for each user. A custom self-registration page allows UC to customize the look and feel, fields, and logic of the self-registration process. An Apex handler is a class that implements the Auth.RegistrationHandler interface and defines the logic for creating a user and an account. UC can use an Apex handler to create a person account for each user based on the information they provide on the self-registration page.
NEW QUESTION # 120
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
- A. Customer Community
- B. Customer Community Plus
- C. Partner Community
- D. Customer Identity
Answer: C
Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.
NEW QUESTION # 121
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- B. Automatically via Case Assignment Rules
- C. Automatically via process Builder by meeting specified criteria
- D. Manually by users commenting ''Escalate''
Answer: A,C
NEW QUESTION # 122
Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app Whet should NTO consider when building the MR help desk app?
- A. MR user profile is only available in Employee Cloud with Employee permission set license.
- B. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
- C. HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.
- D. The HR help desk app can centralize knowledge and self service in to one experience site.
Answer: D
Explanation:
One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.
NEW QUESTION # 123
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access?
Choose 3 answers
- A. Guest user external organization-wide default are always set to Private.
- B. Guest user can't records via manual existing records
- C. Guest user can't access records via manual sharing
- D. Guest user can't be members of public groups or queues.
- E. Guest user external organization-wide defaults are always set to Public.
Answer: A,C,D
Explanation:
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D. Unauthenticated or guest user access is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
Guest user external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.
NEW QUESTION # 124
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
- C. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
- D. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
Answer: B
Explanation:
The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.
NEW QUESTION # 125
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
- A. Ensure that the Contact field is empty in the registration section.
- B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
- C. Ensure that the Account field is empty in the registration section.
- D. Contact Sales customer Support to enable Person Accounts.
Answer: C,D
Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
Ensure that the Account field is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.
NEW QUESTION # 126
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
- A. The default limit for the number of roles for portals is 50,000 per org.
- B. Once created, roles cannot be deleted.
- C. Role Hierarchy can only be used if all objects have external OWD set to Private.
- D. Unused roles can be deleted.
Answer: A,B
Explanation:
When setting up partner roles, you need to keep in mind some considerations, such as:
The default limit for the number of roles for portals is 50,000 per org. You can request an increase from Salesforce if you need more roles.
Once created, roles cannot be deleted. You can only deactivate them or rename them.
NEW QUESTION # 127
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
- A. Partner Value Score Matrix
- B. Al-Powered Knowledge Base
- C. Chat
- D. Partner Incentivization Map
- E. Case Escalation
Answer: A,B,C
NEW QUESTION # 128
Northern Trail Outfitters (NTO) is evaluating Experience Cloud forcreating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Experience Cloud cannot be used for employee apps.
- B. Chatter posts related to a record will be available in the employee app as well as the main org.
- C. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- D. Employee apps are only available in Unlimited Edition.
Answer: B,D
NEW QUESTION # 129
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. Site Builder
- B. Lightning Builder
- C. Experience Cloud Script Master
- D. ExperienceBundle
Answer: D
NEW QUESTION # 130
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
- A. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
- B. Click "New" on the User Setup page in Lightning Experience.
- C. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
- D. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
Answer: D
Explanation:
To create a new partner user for an existing site, you need to first create a contact record for the partner user, then click "Manage External User" on the contact detail page, and then click "Enable Partner User". This will allow you to provide user details and save the user record.
NEW QUESTION # 131
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Help Center C
- B. Partner Central
- C. Customer Service
- D. Customer Account Portal
Answer: B
NEW QUESTION # 132
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
- A. Allow guest users to tag displayed articles with relevant topics on a public page.
- B. Manually add one or more topics to each article within Workspaces.
- C. Select the appropriate topics on the Knowledge tab within Lightning Experience.
- D. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
Answer: B,D
NEW QUESTION # 133
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Help Center
- B. Partner Central
- C. Build Your Own
- D. Customer Account Portal
Answer: B
Explanation:
Partner Central is a template that is designed for creating a site that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co-selling, lead management, opportunity management, and deal registration.
NEW QUESTION # 134
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