Pass SAP C-C4H510-21 With GuideTorrent Exam Dumps - Updated on Jul-2023
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NEW QUESTION # 57
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Realignment runs
- B. Maintenance plan
- C. Ticket routing rules
- D. Activity planner
Answer: B
NEW QUESTION # 58
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Contract
- C. Maintenance plan
- D. Ticket
Answer: B,D
NEW QUESTION # 59
Which feature allows the scheduling of automatic ticket creation?
- A. Maintenance plans
- B. Realignment run
- C. Registered products
- D. Service plans
Answer: A
NEW QUESTION # 60
Which of the following options are possible for permissions?
- A. Restricted access rights override any unrestricted access you have defined.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. Unrestricted access rights override any restrictions you have defined.
- D. You can decide, per view, if the access rights should override any restrictions you have defined or not.
Answer: D
NEW QUESTION # 61
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Sales support block
- B. Prospect
- C. Credit limit check
- D. Delivery block
Answer: D
NEW QUESTION # 62
What is one consequence of scoping the installed base option?
- A. The number of available standard reports is reduced.
- B. The Registered Product scoping option will be selected automatically.
- C. Warranty management is available in service tickets.
- D. The Measurements feature is activated.
Answer: B
NEW QUESTION # 63
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, business processes, integrations
- B. Countries, data workbench, form templates
- C. Countries, workflow rules, integrations
- D. Countries, business processes, business users
Answer: A
NEW QUESTION # 64
Which data element is used to calculate the warranty start?
- A. Service category
- B. Warranty reference date
- C. Number of months
- D. Warranty duration
Answer: B
NEW QUESTION # 65
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Territories
- B. Social media profiles
- C. Accounts
- D. Products
Answer: B
NEW QUESTION # 66
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Contract
- B. Installed base
- C. Product
- D. Customer
Answer: C,D
NEW QUESTION # 67
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Write a message to SAP via social media.
- B. Report an incident in SAP Service Cloud and forward to the provider.
- C. Report an incident in SAP Service Cloud and forward to the requester.
- D. Write an e-mail to your implementation partner.
Answer: B
NEW QUESTION # 68
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
- A. Create a customer and assign an e-mail address.
- B. Set up an approval process.
- C. Define a template.
- D. Activate Live Activity Configuration.
Answer: A,C
NEW QUESTION # 69
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Service category
- B. Priority
- C. Document types
- D. Maintenance plan
Answer: D
NEW QUESTION # 70
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Operating hours
- B. Service contract
- C. Working calendar
- D. Maintenance plan
Answer: A,B
NEW QUESTION # 71
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?
- A. SLA
- B. Knowledge base integration
- C. Social channel setup
- D. Work distribution
Answer: B
NEW QUESTION # 72
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Installation Point
- B. Warranty
- C. Product
- D. Installed Base
Answer: C
NEW QUESTION # 73
What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.
- A. Copy an existing approval process and modify the details.
- B. Create a new registered product.
- C. Configure process steps and define work distribution.
- D. Set validity from and to dates.
- E. Configure a resource scheduler.
Answer: A,C,D
NEW QUESTION # 74
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?
- A. Restricted access rights override any unrestricted access you have defined.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION # 75
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Document an influencer story.
- B. Create an incident.
- C. Send an e-mail to SAP Cloud Support.
- D. Report a ticket.
Answer: B
NEW QUESTION # 76
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