Pass Salesforce Salesforce-Communications-Cloud Actual Free Exam Q&As Updated Dump Aug 23, 2024
Latest Salesforce-Communications-Cloud Actual Free Exam Updated 78 Questions
NEW QUESTION # 26
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?
- A. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
- B. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
- C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
- D. Ensure platform events mode is enabled
Answer: A,D
NEW QUESTION # 27
What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Quote and quote line items records
- B. Order and order item details
- C. Commercial and technical product configurations
- D. Assets and inventory item records
- E. Fulfillment request and fulfillment request line records
Answer: B,C,D
NEW QUESTION # 28
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What data and from which system will be migrated
- B. What will be the overall cost for migration?
- C. Who will be the main point of contact for migration
- D. What is the quality, structure and frequency of the data migration?
- E. What tools and databases will be used to perform the migration
Answer: A,D,E
NEW QUESTION # 29
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
- A. Only Migrate the assets needed when customers are trying to place MACD orders.
- B. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
- C. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
- D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
Answer: C
NEW QUESTION # 30
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
- B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
Answer: D
NEW QUESTION # 31
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
- B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- D. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
Answer: A
NEW QUESTION # 32
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- B. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- C. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- D. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
Answer: B
NEW QUESTION # 33
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use industry order management to inform the assurance platform as a part of the orchestration plan
- B. Use an on-demand data pull from communication cloud using REST API from servicer assurance
- C. Use a Bulk API connector via middleware
- D. Use platform events and GetAsset API
Answer: A
NEW QUESTION # 34
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
- A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
- B. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
- C. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
- D. Accommodate the feature since otherwise business representative will not accept the iteration results.
Answer: C
NEW QUESTION # 35
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Use the Action type from Order items to the Decomposition Relationship Conditions.
- B. Implement the router condition logic in the integration layer as callout task
- C. Use action type from fulfillment request lines in the callout condition task
- D. Implement the router condition logic within decomposition layer with more conditions.
- E. Map all relevant information to the Customer Facing Service (CFS)
Answer: D
NEW QUESTION # 36
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
- B. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- C. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
- D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
Answer: A
NEW QUESTION # 37
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
- A. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
- B. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
- C. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
- D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
Answer: D
NEW QUESTION # 38
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?
- A. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
- B. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
- C. Ensure platform Events mode is enabled for Order Management
- D. Split Line Items in the same order before submitting the order and request an increase to order size limits
Answer: A,C
NEW QUESTION # 39
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Supported by digital commerce API
- B. Service Continuity
- C. Migrating in/out from bundle offer
- D. Customer can choose their plan from all pricing books.
- E. History of subscription updates and traceability
Answer: B,C,E
NEW QUESTION # 40
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
- A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
- B. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
- C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
- D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
Answer: B
NEW QUESTION # 41
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Enterprise Sales Management
- B. Assets based ordering
- C. Mobile subscription Management
- D. Digital commerce
Answer: C
NEW QUESTION # 42
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?
- A. Subscription
- B. Service Entitlement
- C. Contract Line Item
- D. Service Account
Answer: A
NEW QUESTION # 43
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of 'included'
- B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router technical product and decompose it from the business internet offer.
Answer: D
NEW QUESTION # 44
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
- A. Digital commerce SDK
- B. Cart Based API using Omni Out
- C. Digital Commerce API
- D. Custom API via lightening Out
Answer: A,C
NEW QUESTION # 45
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- B. UX experience is the most important. Fully design and validate the UX before designing the integration step
- C. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
- D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
Answer: C
NEW QUESTION # 46
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- B. Handle the complex business processes manually outside the IT landscape.
- C. Access the entire architecture to identify application that can be decommission.
- D. Harmonize their business plan to reduce the complexity
Answer: C,D
NEW QUESTION # 47
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
- A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
- B. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
- C. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
- D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
- E. Product Model use hierarchical modeling which is natively supports EPC
Answer: C,D,E
NEW QUESTION # 48
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
- B. By automatically balancing order processing tasks across multiple orchestration queues
- C. By automatically queuing the fulfillment request to retry according to predefined retry policy.
- D. By automatically balancing order processing tasks across multiple orchestration items
Answer: C
NEW QUESTION # 49
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