[Oct-2023] Microsoft MB-210 Exam: Basic Questions With Answers
New 2023 Realistic Free Microsoft MB-210 Exam Dump Questions and Answer
NEW QUESTION # 103
You are a Dynamics 365 Sales administrator. The sales team has questions about competitor tracking.
You need to provide answers to the questions from the sales team.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 104
You are working with an organization that uses Microsoft Dynamics 365 and Microsoft Office 365.
The organization communicates with their customers primarily via email.
The organization is struggling with getting emails tracked in Dynamics 365 on the right records, and emails are often not tracked at all.
Which feature should you recommend implementing to get visibility of untracked emails inside Dynamics 365 for relevant
- A. Relationship Assistant
- B. Server-Side Synchronization between Microsoft Dynamics 365 and Exchange
- C. Relationship Insights with Auto Capture
- D. Relationship Insights with Email Engagement
Answer: C
Explanation:
https://www.microsoft.com/en-us/dynamics/crm-customer-center/preview-feature-auto-capture.aspx
NEW QUESTION # 105
You are a Dynamics 365 Sales consultant for a food service company. The company caters for client companies.
The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.
The lunch bundle is created at $200.00. It will include the following.
You need to explain how the sales staff should manage the product bundle in the opportunity.
What should they do for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/pricing-product-bundles
NEW QUESTION # 106
You need to choose which product's solution fits the analysis needed.
Which solutions should you use? To answer, drag the appropriate solutions to the correct analyses. Each solution may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Topic 4, Contoso Ltd.
Background
Contoso, Ltd. manufactures electronic components for robotic assembly machines. The company specializes in wiring harnesses that are made to customer specifications.
The company's corporate office and a manufacturing plant are in Detroit. The company also has offices and manufacturing plants in the following countries:
* China
* Germany
* Mexico
* United Kingdom (UK)
Current environment
Sales
* Customers who have operations in more than one country are managed by the sales team within the country from which a request originated. However, it is difficult to get information about sales for these customers.
* Each salesperson manually creates customer quotes using Microsoft Word and Excel templates. This causes pricing inconsistencies, which is affecting profitability.
* Customers who have total sales over $1,5M per year receive special Preferred Customer discount pricing on products and services.
* Costs, pricing, and product availability vary greatly by country.
Sales teams
* Each office has a dedicated sales team. Sales are managed by a global team in countries without a sales office.
* Each sales team has a projected revenue target that is tied to the factory capacity in their country, except for the global team. The global team's projected revenue target is derived using a percentage of their actual sales from the previous year.
* Each sales team maintains a spreadsheet in which they record customer requests for quotes (RFQs). The spreadsheets are stored on a network drive.
* Sales team revenue targets are set yearly based on manufacturing capacities at each plant.
* Individual sales targets are based on product lines by quarter.
Current RFQ process
The company defines the following process for processing RFQs:
Requirements
General setup
* Standard functionality must be used when possible.
* All open RFQs must be imported into the solution.
* All information must be accessible to the entire executive management team.
* Country-specific sales information must be accessible only to sales representatives assigned to those teams.
* Sales and quote processes must be standardized across all sales divisions.
* Sales territories must be set up for each country as well as for a global territory.
* The global team will take over the management of RFQs for customers who have operations in more than one region.
* Due to regulatory considerations, the solution must be able to limit the kinds of products that can be sold by region.
RFQ management
* New RFQs must be entered initially into the system as Leads until they are reviewed.
* The default forecast categories must be used.
* Standardized quote formats and product pricing must be enforced across all sales offices.
* All tasks and follow-up activities with customers to close RFQs must be associated directly with the RFQs.
Credit and reference checks
* All new customers must undergo credit and reference checks before estimates are created for any RFQs.
This information will be recorded in a new custom field called Credit Check that has a Yes/No value.
* The finance manager must be assigned the credit and reference review when an RFQ is ready for review.
* If a customer's credit and reference review is unfavorable, the finance manager must follow up with the customer and the sales representative by phone.
* The customer's credit report must be added to the RFQ as a permanent record and for audit purposes.
* The solution must provide both a sample script that the finance manager can use as well as a checklist of how to perform the check.
Reporting
The sales manager dashboard must show the following data:
* Projected revenue and profitability per country by month and fiscal year.
* Projected and current product sales per country by month and fiscal year.
* RFQ Won/Loss revenue comparison by fiscal quarter.
* RFQ status by sales representative within their territory.
* RFQs that are awaiting management approval and how long they have been waiting.
* Sales lost to competitors month over month.
Managers must also be able to track how long an RFQ has been awaiting credit and reference checks, and how many RFQs have had unfavorable results from credit or reference checks.
Issues
* PreferredCustomerA, who has factories in Germany, the UK, and Canada, reports that their sales representatives give different pricing and discounts to customers depending on the country in which the RFQ is initiated.
* Several RFQs that have passed management review but failed standard credit checks have been issued quotes. To prevent this, credit checks must now be done before the management approval meeting.
* Several imported RFQs contain quotes for discontinued products. Updated quotes with current product offers need to be sent to customers.
* CompanyB needs pricing for harnesses for their plants in Germany, the UK, and Argentina.
* CompanyC received a quote for harnesses for their US home office. They need the products for their Canadian plant.
* CompanyD wants sales orders and shipments sent directly to VendorZ, who manufactures several subassemblies for them. VendorZ also builds components for other customers as well as for Contoso, Ltd.
* The chief financial officer (CFO) is concerned about the amount of work that the new credit and reference checks will create. Therefore, a time-study needs to be initiated for that work to see whether an additional person needs to be hired.
NEW QUESTION # 107
An administrator configures Dynamics 365 Sales to use embedded intelligence.
As part of the deployment, the following features are configured:
* automated notification of a missed opportunity closing date
* the web diem for sales is used for user communications
* server-side synchronization configured to track incoming messages
* automated meeting requests from incoming email messages
You need to determine which features are available for implementations of Microsoft Exchange.
Which product or products should you use for each feature? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 108
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results
NEW QUESTION # 109
You need to configure opportunity status reasons to meet the requirements for existing customer sales.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 110
You are creating a new account form for Inside sales. The company name is in the account name field. Company employees are entered as contacts.
The form must meet the following requirements with minimal additions:
* List employee names.
* include the street address, city, and state as one field.
* Include columns to allow for entry of three separate email addresses.
* Ensure that users can only edit the phone number and email columns.
You need to configure the form.
Which option should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 111
You are a sales representative and use Dynamics 565 Sales.
You are working with the following lead record:
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 112
Your sales manager has asked you to take over management of a sale for a customer that was managed by a previous employee.
You want to make sure everyone who views the Opportunity has full visibility to everything that has happened with the sale to this point and allow other staff to see that you are now managing the sale.
How can you meet these needs in Microsoft Dynamics 365?
- A. Assign the record to a team.
- B. Email the new management information to everyone in the company.
- C. Assign the record to yourself.
- D. Delete the Opportunity and recreate it.
Answer: A
NEW QUESTION # 113
You run a sales report for Fourth Coffee named Account Overview. The following report displays:
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 114
An organization uses Dynamics 365 Sales to manage customer relationships.
When a potential customer submits an email inquiry, the system must create a lead record and send a response.
You need to ensure that a lead record is created for the potential customer and a reply email issent.
How should you configure the environment? To answer, select the appropriate options m the answer area.
NOTE Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 115
An organization implements Dynamics 365 Sales.
A consultant is adding new controls to existing application forms.
You need to ensure that Linkedin information appears on the Sales form.
Which form sections should you use? To answer, select the appropriate options m the answer area?
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 116
A salesperson sends an active quote to a customer. The customer requests another quote that includes the original details from the opportunity.
You need to create multiple quotes.
What should you do?
- A. Create a new quote from the original opportunity.
- B. Create a new opportunity.
- C. Create a revision to the active quote.
- D. Close the quote and then create a quote from the opportunity.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales
https://ellipsesolutions.com/dynamics-365-sales-managing-customer-quotes/
NEW QUESTION # 117
You manage a Dynamics 365 Sales environment.
You need to configure the default status for each lead.
Which status reason should you associate to each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 118
You use Dynamics 365 for Sales.
You need to add products to an opportunity.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 119
You are an administrator for Dynamics 365 for Sales.
You need to ensure that a user can install and configure the Social Selling Assistant.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Assign the user a license for both Microsoft Dynamics 365 (online) and Microsoft Social Engagement
- B. Assign the user a license for Microsoft Dynamics 365 (online) or Microsoft Social Engagement
- C. Grant the user the system administrator or system customizer role
- D. Grant the user the sales manager role
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/administering-dynamics-365/mt793319(v=crm.8)
NEW QUESTION # 120
You need to resolve the sales manager's issue regarding private box customers.
What should you do?
- A. Convert the dean's phone call to an opportunity.
- B. Convert all incoming phone calls to leads.
- C. Convert the sales manager's emails to leads.
- D. Convert the sales manager's emails lo opportunities.
Answer: B
NEW QUESTION # 121
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Guaranteed Success in Microsoft Dynamic 365 MB-210 Exam Dumps: https://www.guidetorrent.com/MB-210-pdf-free-download.html
MB-210 Practice Test Engine: Try These 351 Exam Questions: https://drive.google.com/open?id=1cp7mXWSksGFB7eyWg1F3rmggJ88OYXc_