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Prepare C_FSM_2211 Exam Questions [2024] Recently Updated Questions
NEW QUESTION # 40
What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?
- A. Assignment
- B. Activity
- C. Service call
- D. Time slots
Answer: D
NEW QUESTION # 41
For which SAP Field Service Management objects is a bi-directional flow supported when you integ with SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Service call
- B. Activity
- C. Time and Material journal
- D. Service contract
Answer: A,B
NEW QUESTION # 42
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Release Assignments
- B. Define Core hours.
- C. Enter materials used
- D. Create Technician Skills
Answer: A,D
NEW QUESTION # 43
Which of the following are valid statuses for Smartform?
- A. New, Editing, Archived
- B. Editing, Deactivated, Released
- C. New, Editing, Released
- D. Editing, Translation, Closed
Answer: B
NEW QUESTION # 44
Which objects can be synchronized and viewed on the mobile app?
- A. Activity, Business Partner, Skills
- B. Activity, Service Call, Quotations
- C. Project, Skills, Service Call
- D. Activity, Project, Opportunities
Answer: C
NEW QUESTION # 45
For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.
- A. Workforce management
- B. Ticket and case creation
- C. Mobile service execution
- D. Customer feedback management
Answer: A,C
NEW QUESTION # 46
As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.
- A. Release
- B. Review
- C. Approve
- D. Delete
- E. Close
Answer: B,C,D
NEW QUESTION # 47
As a service planner, you are viewing the list of best matching technicians, which information is displayed?
Note: There are 2 correct answers to this question.
- A. Missing Skills
- B. Worktime pattern
- C. Availability Status
- D. Booked assignments
Answer: A,C
NEW QUESTION # 48
The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?
- A. Series
- B. Picker
- C. Attachments
- D. Drop-down list
Answer: A
NEW QUESTION # 49
How are labels used within the Smartforms and Feedback module?
- A. To add a label to be used as reference by the field engineer
- B. To filter the list of Smartforms
- C. To identify the elements in the Smartform
- D. To act as a reference for generating a Smartform report
Answer: B
NEW QUESTION # 50
What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Automatic determination of activity effort and materials consumed
- B. Configurable onboarding platform to invite partners
- C. Intelligent scheduling to determine the best qualified technician
- D. Crowd workers can accept or reject assignments within a set time frame
- E. Crowd workers can reschedule assignments within a set time frame
Answer: B,D,E
NEW QUESTION # 51
You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?
- A. Use a workflow.
- B. Use a checklist.
- C. Use a business rule.
- D. Use a filter.
Answer: D
NEW QUESTION # 52
What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.
- A. Read data records.
- B. Create data records.
- C. Overwrite data records.
- D. Delete data records.
- E. Merge data records.
Answer: B,C,E
NEW QUESTION # 53
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?
- A. E-mail interaction
- B. High touch
- C. No touch
- D. Video chat
Answer: B
NEW QUESTION # 54
What statements are correct regarding company types? Choose the correct answer.
- A. Reserved material as organization of parts for a particular activity and reservation of stock
- B. Inventory Management can be used in standalone scenarios
- C. Define value mapping for product types
- D. Usage of ERP Master data in ERP scenario
Answer: D
NEW QUESTION # 55
How does SAP Field Service Management ensure reliability and security within the solution? Note: There are
3 correct answers to this question.
- A. Automated timeout if the application is NOT actively used for a certain time
- B. Knowledge base access for customers and employees via Self-Service Portal
- C. Al-Powered platform to faster customer experience
- D. Allowance of Two-factor Authentication with password and defined hardware
- E. Encryption of all data stored in the cloud (AES 256bit)
Answer: A,D,E
NEW QUESTION # 56
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?
- A. Request change
- B. Review
- C. Decline
- D. Duplicate
Answer: A
NEW QUESTION # 57
How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note:
There are 3 correct answers to this question.
- A. Activate permissions.
- B. Enable company settings.
- C. Create custom business rules.
- D. Configure checkout workflow steps.
- E. Adjust cloud account settings.
Answer: A,B,D
NEW QUESTION # 58
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.
- A. Accept an assignment.
- B. Review and close assignments.
- C. Register a partner company.
- D. Approve technician skills.
- E. Review company certificates.
Answer: C,D,E
NEW QUESTION # 59
What needs to be done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Moment
- B. Create Item and assign it
- C. Setup Business rule
- D. Create Moment set
- E. Create and assign QR code
Answer: A,D,E
NEW QUESTION # 60
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Assign Technicians
- B. Approve Efforts
- C. Create Equipment
- D. Update contacts
Answer: A,B
NEW QUESTION # 61
Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.
- A. Query
- B. Sample chart
- C. Data transfer object (DTO)
- D. Object type
Answer: A,C
NEW QUESTION # 62
Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.
- A. Edit Business Partner
- B. Add Smartform
- C. Create Effort
- D. Create Equipment
- E. Send as E-Mail
Answer: B,C,D
NEW QUESTION # 63
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Chart Title
- B. Chart Category
- C. Sample Chart
- D. Visualization Type
- E. Chart Type
Answer: A,C,E
NEW QUESTION # 64
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management?
Note:There are 2 correct answers to this question.
- A. Hardware redundancy control
- B. Sophisticated Cloud Service Firewall
- C. SSL-Encrypted cloud communication
- D. Outage Protection
Answer: B,C
NEW QUESTION # 65
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