Latest [Feb 06, 2023] Real Cisco 500-443 Exam Dumps Questions [Q14-Q38]

Latest [Feb 06, 2023] Real Cisco 500-443 Exam Dumps Questions

500-443 Dumps To Pass CCEAAR Exam in One Day (Updated 72 Questions)

NEW QUESTION 14
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)

A. It monitors and reports calls on all lines on the phone.
B. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
C. It requires a maximum of two call appearances.
D. Call Park is supported on ACD and non-ACD lines.
E. Shared lines are supported on ACD lines but not on non-ACD lines.
F. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
G. It monitors and reports of calls on only one line on the phone.

Answer: A,B,C

NEW QUESTION 15
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)

A. Menu & Play Media
B. Play Media & Get Speech
C. Menu & Get Digits
D. Get Speech & Menu

Answer: C,D

NEW QUESTION 16
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?

A. Courtesy Callbacks start when "0" calls are in the queue.
B. No Courtesy Callbacks are allowed.
C. Any number of callbacks are allowed.
D. Callbacks have been temporarily suspended for dialed number.

Answer: C

NEW QUESTION 17
Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

A. customer instance name
B. telephony port status
C. configured ports
D. reserved ports
E. ready ports

Answer: E

NEW QUESTION 18
Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

A. The call that traversed through the A path.
B. The call that traversed through the D path.
C. The call that traversed through the C path.
D. The call that traversed through the B path.

Answer: A

NEW QUESTION 19
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)

A. Set FetchAudioDelay timeout.
B. Set mediafetchDelay.
C. Set mediafetchDelay timeout.
D. Set FetchAudioMinimum timeout.

Answer: A,D

NEW QUESTION 20
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?

A. mds
B. opc
C. router
D. ccagent

Answer: A

NEW QUESTION 21
Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?

A. user.microapp.server_info
B. user.microapp.error_code
C. user.microapp.input_type
D. user.microapp.FromExtVXML

Answer: B

NEW QUESTION 22
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?

A. Script Editor
B. Router Log Viewer
C. RTTest
D. Diagnostic Framework Portico

Answer: B

NEW QUESTION 23
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

A. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
B. Each side synchronized its data from the logger using SQL replication.
C. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
D. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.

Answer: D

NEW QUESTION 24
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)

A. Emergency Contact Center closure
B. FTP a file
C. IVR Outbound option
D. recording a .wav file
E. Courtesy Callback
F. agent greeting
G. agent whisper

Answer: B,D,E

NEW QUESTION 25
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?

A. 0
B. 76,000
C. 1
D. 2
E. 3

Answer: E

NEW QUESTION 26
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

A. A total of 100 sign-out reason codes and not ready reason codes.
B. There is no limit. You can assign as many team-based reason codes as you like.
C. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
D. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.

Answer: C

NEW QUESTION 27
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A. Send to originator is not enabled.
B. No network VRU is configured for the routing client.
C. Incorrect media file name.
D. Primary VRU peripheral gateway is out of service.
E. VRU PIM just got out of service.

Answer: B,E

NEW QUESTION 28
Which Cisco Finesse CLI command provides the license MAC address?

A. show network detail
B. show net status
C. show status
D. show network status
E. show net detail

Answer: C

NEW QUESTION 29
Which
option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

A. no default "mediaserver" in Cisco Unified CVP configuration
B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
C. mapping an IP address to hostname on VXML gateway
D. Cisco Unified Customer Voice Portal to route calls to "mediaserver"

Answer: C

NEW QUESTION 30
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

A. Truncate three digits from dialed number.
B. Consider only the first three digits from the dial number.
C. Suffix three digits to dialed number.
D. Prefix three digits to the dialed number at the end.

Answer: A

NEW QUESTION 31
Which two actions are needed to enable VXML application detail reporting? (Choose two.)

A. Enable reporting for CVP VXML Server as well as VXML Application detail.
B. Enable Report Data Exclusive Filtering.
C. Set user.vxml_detail_rpt.rpt_Serv to value 1.
D. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
E. Set user.vxml_detail_rpt.rpt_Serv to value 0.

Answer: A,D

NEW QUESTION 32
When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

A. -aa
B. -a
C. -g
D. -ag

Answer: B

NEW QUESTION 33
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

A. Incorrect Mobile Agent codec configured in the PG setup
B. Unified CM SIP trunk has RFC2833 DTMF signaling method.
C. No MTP resources configured to handle DTMF method mismatch.
D. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.
E. The mobile agents are using Finesse 9.1(1) as desktop

Answer: C,D

NEW QUESTION 34
Using queue at the edge with LLCAC, which two configurations In Cisco UCM are correct? (Choose two.)

A. Create a UCM SIP Profile with Reroute Incoming Request based on Contact Header
B. Configure SIP Profile to Reroute Incoming Request using Contact-Info Header with purpose=x-cisco-ortglP
C. Set a SIP trunk towards each CVP Cal Server for IP originated calls. This SIP tank should use Location=Phantom
D. Set a SIP trunk towards each SIP Proxy for IP originated calls. This SIP trunk should use Location=Shadow.
E. Configure SIP Profile to Reroute Incoming Request using Call-Info Header with purpose=x-cisco-origlP

Answer: E

NEW QUESTION 35
What is the semantic meaning of the RouterCallKeyDay variable?

A. It represents a string that corresponds to a Globally Unique Call Identifier.
B. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
C. It represents a sequence number used for ordering rows for the same call.
D. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
E. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".

Answer: D

NEW QUESTION 36
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

A. reserves agents for specific outbound campaign
B. transfers a call to IVR as a part of IVR campaign
C. controls a percentage of agents to be used in a campaign skill group
D. enables and disables skill groups for an outbound campaign
E. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls

Answer: C,D

NEW QUESTION 37
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)