CCEA 500-442 Dumps Full Questions with Free PDF Questions to Pass
100% Updated Cisco 500-442 Enterprise PDF Dumps
NEW QUESTION # 35
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. CUC login
- B. CUCMAPI
- C. view Team gadget in Finesse
- D. answer Calls from Skill groups and PQs
- E. log in to CCE admin
Answer: C,D
NEW QUESTION # 36
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. Media Server
- C. ICM Router
- D. VXMLGW
Answer: B
NEW QUESTION # 37
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- B. TCP/IP connections through the network
- C. reporting
- D. heartbeat mechanism between Contact Center components
- E. caller defines the reason for the call from several menu options
Answer: C,E
NEW QUESTION # 38
How are additional ICM Tools added?
- A. PG Server node will add the additional tools provided in the Administration Tools folder.
- B. Admin Server node will add the additional tools provided in the Administration Tools folder.
- C. Script Editor is available in the PG and ICM Router server.
- D. The Logger Server node will add the additional tools provided in the Administration Tools folder.
Answer: C
NEW QUESTION # 39
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Browse
- B. Quick Edit
- C. Monitor
- D. Edit
Answer: B
NEW QUESTION # 40
How many teams can an Agent be a part of?
- A. 0
- B. unlimited
- C. 1
- D. 2
Answer: A
NEW QUESTION # 41
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Historical Report
- B. Call Routing Reports
- C. Real-time Report
- D. Administration Audit Report
- E. TCP/IP disconnect reports
Answer: A,D
NEW QUESTION # 42
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Predictive Mode
- B. Direct Predictive Mode
- C. Preview Mode
- D. Progression Mode
- E. Accept Mode
Answer: B,C
NEW QUESTION # 43
How can the Extension Mobility feature be described?
- A. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 44
WhichVVBCLI command can set an individual media file to an expired state?
- A. setVVBcache stale_cache_entries
- B. OutilsVVBcache stale_cache_entry <cache_entry_url>
- C. show setVVBcache stale_cache_entry <cache_entry_url>
- D. setVVBcache stale_cache_entry <cache_entry_url>
Answer: A
NEW QUESTION # 45
Where should the RONA setting be positioned the highest?
- A. on the phone in CUCM
- B. on the script in UCCE
- C. on CVP OPS console
- D. on the desk setting on UCCE
Answer: C
NEW QUESTION # 46
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The voice gateway provides IVR functionality in a Contact Center deployment.
- B. The PTSN is responsible for routing the call to the agent.
- C. The voice gateway is responsible for routing the call to the agent.
- D. The voice gateway may modify the digits presented to downstream devices.
- E. The PSTN is responsible for delivering the inbound call to a voice gateway.
Answer: D,E
NEW QUESTION # 47
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. Finesse
- B. PG
- C. Rogger
- D. CVP
- E. DCCMP
Answer: B,D
NEW QUESTION # 48
What are two channels or features supported by ECE? (Choose two.)
- A. Courtesy Callback
- B. Email
- C. TSMS
- D. Callback
- E. Chat
Answer: A,B
NEW QUESTION # 49
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Security Administrator
- B. Report Definition Designer
- C. Dashboard Administrator
- D. Security Configuration Designer
- E. Report Designer
Answer: A,B
NEW QUESTION # 50
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