[Apr 19, 2025] MB-910 Exam Brain Dumps - Study Notes and Theory
Pass Microsoft MB-910 Test Practice Test Questions Exam Dumps
Microsoft MB-910 exam is an important certification exam for professionals who want to specialize in Dynamics 365 Fundamentals (CRM). Passing MB-910 exam demonstrates the candidate's knowledge and skills in customer engagement and relationship management and opens up opportunities for pursuing advanced-level certifications in the field.
Microsoft MB-910 certification exam is an excellent opportunity for professionals to validate their skills and knowledge in customer relationship management using Microsoft Dynamics 365. With this certification, candidates can demonstrate their expertise to potential employers and advance their career in the industry. MB-910 exam covers various topics, and the certification is recognized globally, making it an ideal choice for professionals looking to enhance their marketability in the industry.
NEW QUESTION # 91
You plan to implement Dynamics 365 Customer Service.
For each of the following statements, select Yes if then statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license
NEW QUESTION # 92
A company implements Dynamics 365 Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 93
A company is using Dynamics 365.
The company plans to converse with customers through social media.
You need to recommend a solution that provides conversation with customers.
What should you recommend?
- A. Dynamics 365 Customer Insights
- B. Dynamics 365 Customer Voice
- C. Dynamics 365 Customer Service
- D. Omnichannel for Customer Service
Answer: D
NEW QUESTION # 94
A company plans to implement Dynamics 365 Sales to manage sales pipelines.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 95
A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates. You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. By default, all available currencies can be used.
- B. By default, a base currency is available and other currencies can be added as needed.
- C. Exchange rates need to be updated manually.
- D. Exchange rates are automatically updated.
Answer: B,C
NEW QUESTION # 96
A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.
A customer service manager plans to use dashboards for the management team.
You need to describe which visualization should be used for each requirement.
Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 97
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal
NEW QUESTION # 98
A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.
You need to identify actions that affect lead scores.
Which two actions should you identify? Each correct answer is a complete solution.
NOTE: Each correct selection is worth one point.
- A. webpage visits
- B. phone calls
- C. event payments
- D. form submissions
Answer: A,D
NEW QUESTION # 99
A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.
You need to recommend solutions to meet the company's requirements.
Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 100
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
NEW QUESTION # 101
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 102
You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A. CRM
- B. Microsoft Office
- C. ERP
- D. Microsoft Fabric
Answer: A,C
NEW QUESTION # 103
A company uses Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Voice.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 104
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
- B. Open the Resource Utilization board and filter by the term expert plumber.
- C. Open the Schedule board and filter by the term expert plumber.
- D. Open the client's project Gantt chart and filter by the term expert plumber.
Answer: B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization
NEW QUESTION # 105
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 106
A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:
Monthly bookkeeping services that take four hours
Yearly tax filings with variable hours that are based on a client's needs for one year Reimbursements for unplanned government filing fees You need to create opportunity rows.
Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing-types
NEW QUESTION # 107
A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.
You need to recommend solutions to meet the company's requirements.
Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 108
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant
https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points
NEW QUESTION # 109
A company sells and services commercial refrigeration equipment. The company is implementing Dynamics
365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Proficiency models
- B. Resource skills
- C. Service-level agreements
- D. Resource roles
Answer: A,B
NEW QUESTION # 110
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The Best Microsoft Dynamics 365 Fundamentals Study Guide for the MB-910 Exam: https://drive.google.com/open?id=1RCQJDZqjC32IZLshrJZl6BeOQrFAAGx6