[Apr 13, 2023] Valid 500-445 Test Answers Cisco 500-445 Exam PDF Realistic 500-445 Exam Dumps with Accurate Updated Questions NEW QUESTION 16 Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities? A. UCCE B. EECE C. Service D. Partition Answer: D Explanation:Queue permissions are automatically assigned and cannot be changed when [...]

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[Apr 13, 2023] Valid 500-445 Test Answers & Cisco 500-445 Exam PDF [Q16-Q41]

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[Apr 13, 2023] Valid 500-445 Test Answers & Cisco 500-445 Exam PDF

Realistic 500-445 Exam Dumps with Accurate & Updated Questions

NEW QUESTION 16
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

  • A. UCCE
  • B. EECE
  • C. Service
  • D. Partition

Answer: D

Explanation:
Queue permissions are automatically assigned and cannot be changed when picking, pulling, and transferring activities in Cisco Unified Contact Center Enterprise (UCCE) and Cisco Emergency Responder (CER) based on the partition to which the queue belongs. Reference:
Cisco UCCE Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-administration-guide_chapter_01000.html Cisco CER Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/emergency/cer/11_5/english/administration/guide/CER_AG_11_5/CER_AG_11_5_chapter_01.html

 

NEW QUESTION 17
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

  • A. customer voice portal
  • B. call manager
  • C. social miner
  • D. CTI server
  • E. ICM router, logger, admin workstation

Answer: D,E

Explanation:
ICM router, logger, and admin workstation are components of Cisco Unified Contact Center Enterprise (UCCE) that must be installed and available before Enterprise Chat and Email can be installed. CTI server is also a required component of UCCE and must be installed and available before Enterprise Chat and Email can be installed.
Reference:
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
Before installing Enterprise Chat and Email, two items in UCCE need to be installed and available for use:
2. ICM router, logger, admin workstation: ICM (Intelligent Contact Manager) is a Cisco product that routes and manages customer interactions across multiple channels such as voice, email, chat, and social media. ICM router, logger, and admin workstation are the components of ICM that are required for Enterprise Chat and Email to function properly.
3. CTI server: CTI (Computer Telephony Integration) server is a component of UCCE that integrates telephony and computer systems to provide advanced call control and call management functionality. The CTI server is responsible for integrating the Enterprise Chat and Email with the phone system.

 

NEW QUESTION 18
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

  • A. Service
  • B. UCCE
  • C. EECE
  • D. Partition

Answer: A

 

NEW QUESTION 19
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

  • A. Dynamic Expected Wait Time Variable
  • B. Dynamic Expanded Call Context Variable
  • C. Call variable on email/chat gadget
  • D. Dynamic Run Application Script Request

Answer: C

 

NEW QUESTION 20
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

  • A. Business hours
  • B. Time of day
  • C. Business calendars
  • D. Administrative script

Answer: C

Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.

 

NEW QUESTION 21
What are three steps in a chat process flow? (Choose three.)

  • A. The application server checks Chat EP configuration.
  • B. The application server displays the chat to the agent with a notification.
  • C. EAAS Instances sends NEW_TASK message to MR PIM.
  • D. The agent selects chat in the gadget.
  • E. EAAS notifies EAMS of DO_THIS_WITH_TASK.
  • F. The customer initiates a chat and hits Chat Entry Point (EP).

Answer: B,D,F

Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.

 

NEW QUESTION 22
What are the workflow types in ECE?

  • A. Alarm, Outbound, Inbound, Exception
  • B. Alarm, Inbound, Exception, Default
  • C. Inbound, Outbound, Alarm
  • D. Default, Inbound, Outbound

Answer: A

Explanation:
Enterprise Chat and Email (ECE) supports four types of workflows: Alarm, Outbound, Inbound, and Exception. Alarm workflows are used to alert agents when they receive a customer message. Outbound workflows are used to initiate conversations with customers. Inbound workflows are used to handle incoming customer messages. Exception workflows are used to handle customer messages that require additional attention.

 

NEW QUESTION 23
What is the limit of concurrent agents per application server?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: A

Explanation:
The limit of concurrent agents per application server is 600 the limit of concurrent agents per application server according to Cisco Unified Contact Center Enterprise (UCCE) version 11.5 and for the hardware specification that meet the requirement. This recommended limit is based on the assumption that all agents are using IP phones or soft clients and that the agents are using average resources. However, It's important to keep in mind that this is just a recommended limit and it may vary depending on the specific version of UCCE and the hardware specifications of the application server.

 

NEW QUESTION 24
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

  • A. Dynamic Expanded Call Context Variable
  • B. Dynamic Expected Wait Time Variable
  • C. Call variable on email/chat gadget
  • D. Dynamic Run Application Script Request

Answer: B

Explanation:
Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.

 

NEW QUESTION 25
Which feature is unable to be deleted or made inactive?

  • A. Exception Queue
  • B. Enterprise Chat and Email
  • C. Supervisory Queues
  • D. Unified CCE

Answer: D

Explanation:
Unified CCE is a component of Cisco Unified Contact Center Enterprise (UCCE) and cannot be deleted or made inactive. Unified CCE is responsible for handling customer requests, routing calls, and providing customer service. It is an essential part of UCCE and must be installed and available before Enterprise Chat and Email can be used.
Reference:
Unified CCE (Unified Contact Center Enterprise) is a Cisco product that provides a comprehensive, multichannel customer contact solution. It includes a set of software and hardware components that work together to provide advanced call routing, contact management, and reporting capabilities.
Unified CCE is the core platform on which other Cisco products like Enterprise Chat and Email, Exception Queue and Supervisory Queues are built upon. It is the foundation of the contact center infrastructure and it's unable to be deleted or made inactive as it provides the foundation for other Cisco products.
It's important to note that the specific requirements for the contact center infrastructure may vary depending on the version of CCE and the specific requirements of the organization. It's recommended to consult the Cisco documentation and your Cisco support team for further assistance.
Cisco: Cisco Unified Contact Center Enterprise
Cisco: Cisco Unified Contact Center Enterprise Architecture
Cisco: Cisco Unified Contact Center Enterprise Product Overview

 

NEW QUESTION 26
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

  • A. Business hours
  • B. Time of day
  • C. Business calendars
  • D. Administrative script

Answer: C

 

NEW QUESTION 27
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

  • A. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
  • B. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
  • C. Know the ECE version and Engineer Specials installed.
  • D. Collect all ECE services logs.
  • E. Restart the ECE servers.
  • F. Understand the customer's intent for the flow of emails and chats.
  • G. Upgrade to the latest Engineer Special.

Answer: B,C,D,E

 

NEW QUESTION 28
Which items must be configured before agents can reply to emails from customers?

  • A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
  • B. Inbound workflows, Outbound workflows, Users, Email aliases
  • C. Inbound workflows, Outbound workflows, Queues, DN
  • D. Email aliases, Inbound workflows, Users, Queues

Answer: A

 

NEW QUESTION 29
What are two considerations when installing Web Servers? (Choose two.)

  • A. The web server cannot be separated from its corresponding application servers across a firewall.
  • B. Web server components should always be installed along with the application server.
  • C. Web server is not mandatory and is optional.
  • D. Web server components should be installed on a separate VM.
  • E. The web server can be installed outside the firewall.

Answer: D,E

Explanation:
1. The web server can be installed outside the firewall, as long as it has access to the necessary ports to communicate with the application server and other components of the system. B. Installing web server components on a separate VM can help to improve security and performance by isolating the web server from the rest of the system.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/installation/guide/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1_chapter_01.html

 

NEW QUESTION 30
Which LDAP URL allows configuration in the properties pane under SSO configuration?

  • A. Ldap://idap_server:3269
  • B. Ldap://idap_server:3268
  • C. Ldap://idap_server:443
  • D. Ldap://idap_server:80

Answer: B

Explanation:
It is the URL used to connect to the LDAP server for authentication during the Single Sign-On (SSO) process. It is a standard URL format that specifies the protocol (ldap), the server name (idap_server) and the port number (3268) used to connect to the LDAP server.

 

NEW QUESTION 31
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

  • A. 50 KB
  • B. 20 KB
  • C. 40 KB
  • D. 30 KB

Answer: D

Explanation:
The maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced is 30 KB. Attachments larger than 30 KB may take longer to download and could cause temporary slowness in the user interface. When sending attachments to an agent's user interface, it is recommended to keep the size of the attachment to less than 30 KB.

 

NEW QUESTION 32
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

  • A. Business hours
  • B. Time of day
  • C. Business calendars
  • D. Administrative script

Answer: C

Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.

 

NEW QUESTION 33
Which items must be configured before agents can reply to emails from customers?

  • A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
  • B. Inbound workflows, Outbound workflows, Queues, DN
  • C. Email aliases, Inbound workflows, Users, Queues
  • D. Inbound workflows, Outbound workflows, Users, Email aliases

Answer: D

Explanation:
Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.

 

NEW QUESTION 34
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

  • A. customer voice portal
  • B. call manager
  • C. social miner
  • D. CTI server
  • E. ICM router, logger, admin workstation

Answer: D,E

 

NEW QUESTION 35
Which sequence should be followed while starting ECE?

  • A. Services server, Message server, Database server, File server, Application server
  • B. No mandatory sequence is needed
  • C. Services server, File server, Database server, Message server, Application server
  • D. Services server, Message server, File server, Database server, Application server

Answer: D

 

NEW QUESTION 36
Which sequence should be followed while starting ECE?

  • A. Services server, Message server, Database server, File server, Application server
  • B. No mandatory sequence is needed
  • C. Services server, File server, Database server, Message server, Application server
  • D. Services server, Message server, File server, Database server, Application server

Answer: A

Explanation:
The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.
Reference:
When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:
Start the Services server
Start the Message server
Start the Database server
Start the File server
Start the Application server
This sequence ensures that all the necessary services are running and properly configured before starting the Application server.

 

NEW QUESTION 37
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

  • A. Change the timezone at the department level.
  • B. Adjust the start time and end time for all shifts.
  • C. Change the timezone at the system partition level.
  • D. Delete the existing shift label before creating a new one for daylight saving time.
  • E. Change the timezone at the user group level.

Answer: B,D

 

NEW QUESTION 38
What is an MRD a collection of that is associated with a common communication medium?

  • A. skill groups and route
  • B. route point and DN
  • C. skill groups and services
  • D. scripts and script selector

Answer: B

 

NEW QUESTION 39
What is the character limit for passwords when installing Enterprise Chat and Email applications?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: A

Explanation:
The character limit for passwords when installing Enterprise Chat and Email applications is 29 characters. Passwords must be at least 8 characters in length, and can be up to 29 characters in length. It is recommended to use a combination of upper and lower case letters, numbers, and symbols for increased security.

 

NEW QUESTION 40
What are two considerations when installing Web Servers? (Choose two.)

  • A. Web server components should be installed on a separate VM.
  • B. Web server is not mandatory and is optional.
  • C. The web server can be installed outside the firewall.
  • D. Web server components should always be installed along with the application server.
  • E. The web server cannot be separated from its corresponding application servers across a firewall.

Answer: B,E

 

NEW QUESTION 41
......

500-445 Exam Dumps - PDF Questions and Testing Engine: https://www.guidetorrent.com/500-445-pdf-free-download.html

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