[2022] Free C-C4H520-02 Exam Dumps to Pass Exam Easily
C-C4H520-02 Exam Dumps, C-C4H520-02 Practice Test Questions
SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
NEW QUESTION 11
What statements are correct regarding company types? Choose the correct answer.
- A. Inventory Management can be used in standalone scenarios
- B. Usage of ERP Master data in ERP scenario
Answer: B
NEW QUESTION 12
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Activity
- B. Service Contract
- C. Equipment
- D. Item
Answer: A
NEW QUESTION 13
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Automatically Via the cloud connector from an SAP ERP On-premise system
- B. Manually in the Web Application with in the master data
- C. Automatically when submitting a new service call from the Self-Service Portal
- D. Automatically via the cloud connector from an SAP CRM on-premise system
- E. Manually in Web Application within Planning and dispatching
Answer: A,C,E
NEW QUESTION 14
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Master Data
- B. Administration
- C. Planning and Dispatching
- D. Smartforms and Feedback
Answer: D
NEW QUESTION 15
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Release Assignments
- B. Create Technician Skills
- C. Enter materials used
- D. Define Core hours.
Answer: A,B
NEW QUESTION 16
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Cancelled
- B. Technically complete
- C. Released
- D. Ready to Plan
- E. Finished
Answer: A,B,D
NEW QUESTION 17
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a business rule
- B. Use a filter
- C. Use a UDF
Answer: B
NEW QUESTION 18
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Release
- B. Delete
- C. Review
- D. Approve
- E. Close
Answer: B,C,D
NEW QUESTION 19
As a technician, you want to record the expenses. Which objects can you record the expenses against?
Note: There are 3 correct answers to this question.
- A. Equipment
- B. Service Call
- C. Activity
- D. Business Partner
- E. Purchase Order
Answer: A,C,D
NEW QUESTION 20
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Adjust Cloud Account settings
- B. Configure Checkout workflow step
- C. Enable Company Settings
- D. Create Custom Business Rules
- E. Activate Permissions
Answer: B,C,E
NEW QUESTION 21
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Equipment
- B. Service Call
- C. Business Partner
- D. Service Contract
- E. Activity
Answer: A,C,D
NEW QUESTION 22
You are a consultant who needs to explain the Reserved material features of SAP Field Service Management? Which statements can you use to describe the capabilities of reserved material? Note:
There are 2 correct answers to this question.
- A. You can approve consumed reserved materials in Time and Material Journal
- B. A planned can create service calls with reserved materials from an integrated ERP system
- C. You can plan and reserve materials in both Web and Mobile applications
- D. The system will update the Inventory count of reserved materials in standalone scenario.
Answer: B,C
NEW QUESTION 23
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Mobile app
- B. In the SAP Field Service Management Web App
- C. In the SAP Field Service management Self-Service Portal
- D. In the SAP Field Service management Crowd Service Marketplace
Answer: B
NEW QUESTION 24
What object corresponds to the service call in ERP? Choose the correct answer.
- A. Quotation
- B. Service Contract
- C. Service Order
- D. Sales Order
Answer: C
NEW QUESTION 25
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to plan an Appointment at the Customer
- B. When you need to set up a meeting with a customer
- C. When you need to record a problem for a customer
- D. When you need to send an Engineer to the customer
Answer: C,D
NEW QUESTION 26
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Android
- B. iOS
- C. Blackberry
- D. Windows Desktop
- E. Windows Phone
Answer: A,B,E
NEW QUESTION 27
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Worktime pattern
- B. Booked assignments
- C. Availability Status
- D. Missing Skills
Answer: C,D
NEW QUESTION 28
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By Setting the relevant workflow step
- B. By adding a checklist
- C. By opening the Service assignments.
- D. By navigating to the address on the Service assignments.
Answer: A
NEW QUESTION 29
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Expenses page
- B. Create a follow up activity from within the Service call.
- C. Create a follow up activity from the Smart form page
- D. Create a follow up activity from the Efforts page
Answer: B
NEW QUESTION 30
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the Activity
- B. Click on navigation icon within the HomePage
- C. Click on navigation icon within the service call
- D. Click on navigation icon within the Equipment
Answer: A
NEW QUESTION 31
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.
- A. Query
- B. DTO (Data Transfer Object)
- C. Sample Chart
- D. Object Type
Answer: A,B
NEW QUESTION 32
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have a portal user account
- B. You must have Auto-release of assignments
- C. You must have Equipment records against your account
- D. You must have moment-sets defined equipment
- E. You must have business rules configured
Answer: A,C,D
NEW QUESTION 33
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Language
- B. Description
- C. State
- D. Revision
Answer: A,C
NEW QUESTION 34
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C-C4H520-02 Exam Certification Details:
| Duration: | 180 mins |
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Level: | Associate |
| Exam: | 80 questions |
| Cut Score: | 61% |
| Languages: | English |
C-C4H520-02 Exam Dumps, C-C4H520-02 Practice Test Questions: https://www.guidetorrent.com/C-C4H520-02-pdf-free-download.html