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Apple Macintosh Service Sample Questions:

1. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) The power button or power indicator lights up.
B) The cursor is frozen and the system is unresponsive.
C) You don't hear a startup chime.
D) You may hear fan or drive noise.
E) You can't connect to the Internet.

2. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Faulty optical drive
B) Not enough RAM
C) RAM not completely seated
D) Dead battery

3. You are troubleshooting an eMac that has no image on its built-in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect an external display to the eMac's VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would most likely be the cause of these symptoms?

A) Display Analog Assembly
B) Power Supply Assembly
C) Logic Board
D) Hard drive

4. A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A) Replace the DC in board.
B) Reset the SMC.
C) Run Apple Service Diagnostic.
D) Replace the logic board.

5. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) Are both wired and wireless computers affected?
B) Can the customer print to a networked printer?
C) What is the computer's processor speed?
D) Are any hubs, routers, or other computers connected to the network?
E) Are just wireless computers affected?
F) What is the URL of the website the customer is attempting to access?

Solutions: