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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management |
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| Enabling Slack Success | 15% | - Promote best practices and user adoption - Create help channels for user support - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement |
| Security | 15% | - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Configure security policies and compliance settings |
| App Administration | 10% | - Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows |
| Channel & User Group Administration | 28% | - Configure channel management policies - Convert public channels to private channels - Manage user groups and channel permissions - Manage default channels and required channels - Implement channel naming conventions and best practices |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower Slack adoption and usage.
What is the best solution to maintain security and ensure a positive mobile user experience?
A. Set a mobile session duration of 2 weeks for all mobile devices.
B. Allow all users to remain logged in infinitely.
C. Allow users to set their own mobile session duration.
D. Log all users out of mobile anytime your organization experiences a security threat.
Question 2
You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)
A. Open
B. Invite Only
C. Hidden
D. By Request
Question 3
You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?
A. When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.
B. Admins can foster a sense of community by creating a group-only direct message (DM).
C. These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
D. The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.
Question 4
Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)
A. Identity provider (IdP) group management for mobile devices.
B. Domain allow list to limit mobile access to corporate workspaces only.
C. Jailbreak or root detection for mobile devices.
D. Remotely erase data in the case of stolen mobile devices.
E. Block file downloads and copying on mobile devices.
Question 5
You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.
Where can you find this information?
(Select the best answer.)
A. Workspace analytics dashboard
B. Org analytics dashboard
C. Analytics members dashboard
D. Message activity analytics
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B,E | Question 5 Answer: A |
