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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Negotiating with Stakeholders | 10% | - Preparation and negotiation tactics - Integrative vs distributive negotiation - Principled negotiation approach - Reaching agreement and commitment |
| Understanding Stakeholders | 15% | - Identifying stakeholders - Stakeholder engagement strategy and planning - Analysing and prioritising stakeholders - RACI analysis |
| Facilitated Workshops | 15% | - Purpose and benefits of workshops - Facilitation techniques and roles - Visualisation and elicitation techniques - Planning and preparing workshops |
| Building and Maintaining Rapport | 10% | - Nature and importance of rapport - Verbal, vocal and visual communication elements - Mirroring, matching and pacing techniques - Cultural and equality considerations |
| Creative Problem Solving | 10% | - Evaluating and selecting solutions - Barriers to creativity - Idea generation techniques - Creative thinking process |
| Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Barriers to effective communication - Communication process and models - Adapting communication style |
| Managing Expectations | 10% | - Monitoring and reviewing expectations - Managing changes and scope creep - Setting realistic expectations - Transparency and honesty |
| Managing Conflict | 5% | - Thomas-Kilmann conflict modes - Turning conflict into positive outcomes - Causes and types of conflict - Conflict resolution strategies |
| Working with Stakeholder Groups | 15% | - Roles and responsibilities in groups - Influencing and motivating groups - Managing group dynamics - Group formation and development (Tuckman model) |
