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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Topic 2: Program and Service Delivery | 18% | - Program Management Module (PMM)
|
| Topic 3: Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
|
| Topic 4: Data Management and Quality | 15% | - Duplicate management and data cleaning
|
| Topic 5: Solution Design and Implementation | 20% | - Requirements gathering and solution design
|
| Topic 6: Fundraising and Donation Management | 22% | - Gift management and acknowledgement
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?
A) Use the Opportunities report type. Add a field filter for Contacts with Board Member = TRUE. Group results by the Total Gifts this Year and Soft Credits this Year fields.
B) Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Include the Total Gifts this Year and Soft Credits this Year fields.
C) Use the Opportunities report type. Add a cross filter for Contacts with Board Member = TRUE. Summarize the Total Gifts this Year and Soft Credits this Year fields.
D) Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Add a cross filter for Opportunities with Soft Credits. Group results by Giving Totals.
2. What is a common cause of the NPSP upgrade failing when run in Production and there were no issues running it in the sandbox?
A) Not running the NPSP Health Check before trying to upgrade in production
B) Not having adequate test code coverage
C) Not having one or more of the packages in NPSP installed
D) Not changing the account model to the Household Account Model before trying to upgrade
3. A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff.
How should a consultant meet this requirement?
A) Create and assign a new profile.
B) Create a criteria-based sharing rule.
C) Update default sharing to Public Read/Write.
D) Update the assigned Permission Set.
4. A nonprofit has hired a consultant to help implement a Salesforce marketing automation solution.
Which question should a consultant ask the nonprofit first?
A) What are the overall marketing objectives and strategy?
B) How is marketing data maintained and is it currently clean and accurate?
C) Will departments be sharing the same marketing data?
D) How much visibility does the nonprofit need into the lifecycle of its marketing leads?
5. How can a user differentiate between a Contact's Account and Primary Affiliation under the Household Account model?
A) A Contact's Account is the same as the Contact record, a Contact's Primary Affiliation is the Contact's Household.
B) A Contact's Account is where they work, a Contact's Primary Affiliation is where they live.
C) A Contact's Account is the same as a "bucket" where all Contacts are associated, a Contact's Primary Affiliation is the Contact's Household.
D) A Contact's Account is where they live, a Contact's Primary Affiliation is where they work.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
