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ITIL V3 Foundation (ITIL Deutsch Version) ITIL Deutsch exam torrent materials

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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aufgaben sollten durch das „Service Request Management“ bearbeitet werden?

A) Eine Anfrage zur Implementierung eines Sicherheitspatches
B) Eine Anfrage zur Änderung eines Ziels in einer Service-Level-Vereinbarung
C) Eine Anfrage zur Behebung eines Fehlers in einem Dienst
D) Eine Anfrage zur Bereitstellung eines Laptops

2. Mit welchem Begriff wird die Funktionalität eines Dienstes beschrieben?

A) Ergebnis
B) Ausgabe
C) Dienstprogramm
D) Garantie

3. Welche Vorgehensweise erfordert Konzentration und Anstrengung, um auf die Anforderungen, Probleme, Sorgen und täglichen Bedürfnisse der Kunden einzugehen und ihnen zuzuhören?

A) Service-Level-Management
B) Serviceanforderungsverwaltung
C) Lieferantenmanagement
D) Servicedesk

4. Welchen Nutzen hat der Änderungsplan?

A) Zuweisen von Ressourcen zu Änderungen
B) Automatisierung des Änderungsprozesses
C) Festlegen der Genehmigungsbehörde für Änderungen
D) Änderungsmodelle erstellen

5. Was stellt sicher, dass ein Dienstanbieter und ein Dienstkonsument kontinuierlich gemeinsam Werte schaffen?

A) Service-Beziehungsmanagement
B) Aktivierung ändern
C) Serviceangebote
D) Serviceverbrauch

Solutions: