The Foundation Examination - ITIL® ISEB-ITILF exam torrent materials
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Principles and Models | - Management concepts
|
| Topic 2: Technology and Architecture | - Supporting capabilities
|
| Topic 3: Selected Functions | - Operational functions
|
| Topic 4: Selected Processes | - ITIL processes
|
| Topic 5: Generic Concepts and Definitions | - Core terminology
|
| Topic 6: Selected Roles | - Roles and responsibilities
|
| Topic 7: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 8: Service Management as a Practice | - Fundamental concepts of service management
|
ISEB The Foundation Examination - ITIL® Sample Questions:
1. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
A) Employers
B) Regulators
C) Stakeholders
D) Accreditors
2. Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
A) All of the above
B) 1 and 2 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only
3. Which of the following are basic concepts used in access management?
A) Normal, temporary, emergency, personal, group
B) Physical, personnel, network, emergency, service
C) Personnel, electronic, network, emergency, identity
D) Rights, access, identity, directory services, service/service components
4. Which one of the following is NOT an aim of the change management process?
A) To ensure the impact of changes are understood
B) To ensure that changes are recorded and evaluated
C) To deliver and manage IT services at agreed levels to business users
D) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
5. Which process will regularly anal0yse incident data to identify discernible trends?
A) Event management
B) Service level management
C) Problem management
D) C0hange management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
