The EXIN credential has opened doors for professionals across every major market, and the EX0-110 exam remains the gatekeeper. GuideTorrent supports your attempt with 60 practice questions, all-day online assistance, and remote installation guidance if the software setup ever gives you trouble.
EXIN EX0-110 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | Foundation Bridge Exam IT Service Management ISO/IEC 20000 |
| Exam Number: | EX0-110 |
| Exam Price: | Approx. €150–€220 / $160–$240 USD (region-dependent) |
| Passing Score: | 65% (13 out of 20) |
| Exam Format: | Closed-book, No aids permitted, Multiple-choice questions |
| Available Languages: | French, German, Spanish, Dutch, Japanese, Brazilian Portuguese, Korean, English, Chinese |
| Exam Duration: | 30 minutes |
| Certificate Validity Period: | Valid for life (no renewal required) |
| Related Certifications: | ITIL Foundation EXIN IT Service Management Foundation ISO/IEC 20000 VeriSM Foundation SIAM Foundation |
| Real Exam Qty: | 20 |
| Recommended Training: | EXIN Official Training Materials A Guide to ISO/IEC 20000-1:2018 |
| Exam Registration: | EXIN Partner Platforms EXIN Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized EXIN test centers |
| Pre Condition: | Valid ITIL Foundation, VeriSM Foundation, SIAM Foundation or equivalent ITSM foundational certification |
| Official Syllabus URL: | https://www.exin.com/en/certifications/it-service-management-foundation-bridge-based-iso-iec-20000-exam |
EXIN EX0-110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Delivery Processes | 20% | - Service level management - Budgeting and service reporting - Capacity and information security management - Availability and continuity management |
| Topic 2: Service Design and Transition | 15% | - High-level concepts of design and transition - Alignment with ISO/IEC 20000 requirements |
| Topic 3: Introduction to IT Service Management | 20% | - Purpose and benefits of ISO/IEC 20000 - Core concepts of ITSM and quality frameworks |
| Topic 4: Relationship Processes | 10% | - Supplier management - Business relationship management |
| Topic 5: Service Management System (SMS) | 25% | - Documentation, roles and responsibilities - PDCA cycle and continual improvement - Structure and components of SMS |
| Topic 6: Resolution and Control Processes | 10% | - Configuration and change control - Incident and service request management - Problem management |
EX0-110 Exam FAQ: What Candidates Ask Before They Buy
The official EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 outline divides the exam into 6 major domains. The three that carry the most weight are Service Delivery Processes (20%), Service Management System (SMS) (25%), and Introduction to IT Service Management (20%). You can see the full breakdown in the topics section above, and the 60 practice questions at GuideTorrent cover every listed domain.
The EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam presents 20 and allows 30 minutes. That pacing works out to a bit more than a minute per question, so timed practice matters — the GuideTorrent Desktop and Online Test Engines both let you rehearse under exam-style time limits before the real thing.
EXIN recommends the following training and study resources for the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam:
Official courses are a solid foundation, and many candidates pair them with the 60 practice questions from GuideTorrent to test whether the material actually sticks under exam-style conditions.
The EX0-110 exam is a EXIN certification exam that validates the knowledge outlined in the official EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 syllabus shown above. It is associated with the following credential paths: EXIN IT Service Management Foundation ISO/IEC 20000, ITIL Foundation, VeriSM Foundation, SIAM Foundation. Employers in 2026 continue to treat EXIN credentials as reliable proof of skill, which is why the exam attracts candidates at many career stages. GuideTorrent supports your preparation with 60 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Valid ITIL Foundation, VeriSM Foundation, SIAM Foundation or equivalent ITSM foundational certification For the most current eligibility details, always confirm on the official EXIN exam page before you schedule.
GuideTorrent backs your purchase with a written refund commitment: if you take the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam within 60 days of purchase and do not pass, you can claim a full refund. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying instead? You can exchange for two free exam products of equal value while keeping your original product's update service. Orders are delivered by email within 1 minute — if nothing arrives within 2 hours, contact support and the team will sort it out.
The passing score for the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam is 65% (13 out of 20), and the registration fee is Approx. €150–€220 / $160–$240 USD (region-dependent). Since a retake means paying the fee again, it makes financial sense to walk in prepared — a self-test with the GuideTorrent practice engines shows you roughly where you stand before you spend that money.
Every purchase includes the full set of 60 practice questions for the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam in all three formats — a printable PDF prepared by experts, a Desktop Test Engine for Windows with two practice modes that simulates the real exam environment offline, and an Online Test Engine that runs in any browser on Windows, Mac, Android, and iOS with test history and performance review. You can install the products on unlimited computers, try a free demo first, and receive free updates for 365 days. When your update year ends, renewal comes at 50% off.
Online proctored or at authorized EXIN test centers Registration for the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam is handled through these official channels:
Book early — popular testing windows fill quickly, and your GuideTorrent practice questions will be waiting in your inbox within 1 minute of purchase.
EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 Sample Questions:
Which of the following is a best practice concerning information security risk assessment?
- A. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
- B. Information security risk assessments should be performed at agreed intervals and be maintained during changes.
- C. Information security risk assessments should be performed as a result of the review of every incident.
- D. Information security risk assessments should be performed once a year.
Correct Answer: B 🗳️
All service changes should be reflected in change management records. Which of the aspects below is an example of a service change, that needs to be reflected in a change record?
- A. A major incident
- B. A service level agreement (SLA) failure
- C. A formal closure of services
- D. An identified problem
Correct Answer: C 🗳️
Which of the following actions should be taken to ensure continual improvement of a Service Management System?
- A. Analyze and evaluate the existing situation to identify areas for improvement.
- B. Analyze customer satisfaction and identify resulting actions.
- C. Start an internal service organization evaluation.
- D. Review the Service Management System at least annually.
Correct Answer: A 🗳️
Which of the following is a benefit of ISO/IEC 20000 certification?
- A. It shows that the highest possible quality level has been achieved.
- B. It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
- C. It shows that a company manages IT Services according to an independently audited quality standard.
- D. It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
Correct Answer: C 🗳️
What is the aim of an internal audit?
- A. to verify whether the defined key performance indicators are actually determined
- B. to instruct all employees that quality-related requirements must be observed
- C. to monitor employee performance
- D. to ensure and improve one's own quality capability
Correct Answer: D 🗳️
Viewing page 1 out of 12 pages.
Viewing questions 1-5 out of 60 questions.
