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EXIN EX0-101日本語 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Operation	20%	- Problem Management - Access Management - Request Fulfillment - Incident Management - Purpose, Goals and Objectives - Service Desk, Technical, Application and IT Operations Management
Topic 2: Service Strategy	15%	- Service Portfolio Management - Financial Management for IT Services - Purpose, Goals and Objectives - Demand Management
Topic 3: Service Design	20%	- Supplier Management - Availability Management - Service Catalog Management - Capacity Management - Purpose, Goals and Objectives - Service Level Management - Information Security Management
Topic 4: Service Transition	20%	- Service Asset and Configuration Management - Change Management - Purpose, Goals and Objectives - Knowledge Management - Release and Deployment Management
Topic 5: Continual Service Improvement	10%	- CSI Approach and Metrics - Seven-Step Improvement Process - Purpose, Goals and Objectives
Topic 6: Service Management as a Practice	15%	- Good Practice and ITIL - Processes, Functions, Roles and Responsibilities - Concept of Service and Service Management