A constant supply of knowledge sharpens capacity in an information age. GuideTorrent delivers it for the EX0-103 exam as 116 practice questions in three formats — a steady diet, not a binge.
EXIN EX0-103 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation |
| Exam Number: | EX0-103 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Exam Price: | Approximately $200 - $300 USD (varies by region) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice |
| Related Certifications: | EXIN IT Service Management ISO/IEC 20000 Foundation Certification |
| Certificate Validity Period: | Lifetime (no mandatory expiry under EXIN certification policy) |
| Available Languages: | English, Japanese, German, Spanish, French |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN EX0-103 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Processes | - Availability and capacity management - Service level management - Service reporting and budgeting |
| Topic 2: Introduction to IT Service Management | - IT service management concepts and principles - Overview of ISO/IEC 20000 standard |
| Topic 3: Relationship and Resolution Processes | - Supplier and customer relationship management - Incident and service request management - Problem management |
| Topic 4: Control and Support Processes | - Change management - Release and deployment management - Configuration management |
| Topic 5: Service Management System (SMS) | - Plan-Do-Check-Act (PDCA) cycle - Structure and components of SMS |
EXIN ISO/IEC 20000 Foundation Exam: Questions Worth Asking
The EXIN ISO/IEC 20000 Foundation exam contains 40 to complete within 60 minutes. Timed simulation in the GuideTorrent Desktop Test Engine teaches that rhythm before exam day does.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 116 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official EXIN ISO/IEC 20000 Foundation outline defines 5 domains. The leading three are Service Delivery Processes, Service Management System (SMS), and Introduction to IT Service Management. The full list is in the topics section above, and GuideTorrent's 116 practice questions cover each one.
The EXIN ISO/IEC 20000 Foundation exam requires 65% to pass, and registration costs Approximately $200 - $300 USD (varies by region). A failed attempt means paying the same fee again — a readiness check with the GuideTorrent engines before booking is the cheaper option.
The EX0-103 exam is a EXIN certification exam validating the EXIN ISO/IEC 20000 Foundation syllabus shown above. It belongs to these credential paths: EXIN IT Service Management, ISO/IEC 20000 Foundation Certification. Candidates in 2026 keep up with it using GuideTorrent's 116 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
GuideTorrent issues a full refund if you take the EXIN ISO/IEC 20000 Foundation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
No formal prerequisites required Since requirements change over time, confirm the latest on the official EXIN exam page before scheduling.
EXIN recommends these training resources for the EXIN ISO/IEC 20000 Foundation exam:
Follow the training with steady self-testing — the 116 practice questions from GuideTorrent help you apply theory and fill any gaps the training leaves.
Online proctored exam or authorized test center Register for the EXIN ISO/IEC 20000 Foundation exam through these official channels:
After booking, GuideTorrent delivers your practice questions within 1 minute — preparation starts the same day.
