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EXIN EX0-100 guide torrent - ITIL foundation certificate in it service management(exin)

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EX0-100 guide torrent
  • Exam Code: EX0-100
  • Exam Name: ITIL foundation certificate in it service management(exin)

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EXIN EX0-100 Exam Syllabus Topics:

SectionObjectives
The ITIL Service Lifecycle- Service Strategy
  • 1. Value creation
    • 2. Strategy management for IT services
      - Service Transition
      • 1. Release and deployment management
        • 2. Change management
          - Service Operation
          • 1. Incident management
            • 2. Problem management
              - Continual Service Improvement
              • 1. CSI model
                • 2. Metrics and measurement
                  - Service Design
                  • 1. Service catalog management
                    • 2. Design coordination
                      Service Management as a Practice- Processes and Functions
                      • 1. Roles and responsibilities
                        • 2. Process characteristics
                          - Key Concepts of Service Management
                          • 1. Value co-creation
                            • 2. Utility and warranty
                              • 3. Definition of a service
                                Key ITIL Concepts and Terminology- Four Dimensions of Service Management
                                - Service Value System (SVS)
                                - Guiding Principles

                                EX0-100 Related Exams

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                                • EX0-100 - ITIL foundation certificate in it service management(exin)

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