Demo first, download instantly, study in sensible sessions, stay updated for a year, and rely on a written refund policy if the worst happens: GuideTorrent gives 2026 EX0-001 candidates one accountable home for the whole EXIN ITIL Foundation (syllabus 2011) journey.
EXIN EX0-001 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation Examination (Syllabus 2011) |
| Exam Number: | EX0-001 |
| Related Certifications: | ITIL Managing Across the Lifecycle ITIL Intermediate ITIL Expert |
| Real Exam Qty: | 40 |
| Available Languages: | Portuguese, Spanish, English, French, German, Chinese (Simplified), Japanese, Dutch |
| Certificate Validity Period: | No fixed expiration (ITIL v3 Foundation certification is generally considered valid indefinitely) |
| Passing Score: | 65% (26/40) |
| Exam Format: | Closed book, Multiple choice |
| Exam Duration: | 60 minutes |
| Exam Price: | Varies by region and test provider |
| Recommended Training: | ITIL 4 Overview (for conceptual understanding of ITIL evolution) ITIL Foundation Training (EXIN Accredited Providers) |
| Exam Registration: | EXIN Official Registration Portal |
| Sample Questions: |  |
| Exam Way: | Available via online proctoring or authorized test centers |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-foundation |
EXIN EX0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Service Strategy
|
| Topic 2: Service Management as a Practice | - Concepts of service and value - Functions, processes, and roles overview |
EX0-001 Exam FAQ: EXIN Certification Questions Answered
EXIN ITIL Foundation (syllabus 2011) is an official EXIN exam, registered under exam code EX0-001. Passing it grants the ITIL Foundation Certificate in IT Service Management (ITIL v3 / 2011 syllabus) certification, a credential at the Foundation level. It also relates to ITIL Intermediate, ITIL Expert, ITIL Managing Across the Lifecycle, giving it value beyond a single title. Qualifications remain the quickest standardized proof of professional skill, and this one carries the vendor's own authority behind it.
The EXIN ITIL Foundation (syllabus 2011) exam presents 40 questions across 60 minutes. Attention fades over long stretches, which is exactly why exam pacing deserves deliberate practice: short, focused timed sessions in the GuideTorrent test engine teach you to spend your sharpest minutes wisely, flag generously, and never let one question consume the time meant for five.
Official registration for EXIN ITIL Foundation (syllabus 2011) costs Varies by region and test provider, with 65% (26/40) needed to pass. Retakes charge the same Varies by region and test provider in full, so the financially sound move is confirming readiness before you book. Use the GuideTorrent practice tests across several spaced sessions; a passing score earned once might be luck, but a passing score earned repeatedly is readiness.
No formal prerequisites required
Policies change, so confirm the current requirements before you register through the official exam page.
EXIN ITIL Foundation (syllabus 2011) registration is available through the official channels listed below.
When scheduling, keep in mind the exam is delivered Available via online proctoring or authorized test centers.
Yes, EXIN recommends the following training for EXIN ITIL Foundation (syllabus 2011) candidates.
- ITIL Foundation Training (EXIN Accredited Providers)
- ITIL 4 Overview (for conceptual understanding of ITIL evolution)
Training supplies the knowledge; deliberate practice supplies the exam skill. The 424 practice questions in the GuideTorrent EX0-001 package handle the second half.
There is. GuideTorrent offers a free PDF demo of the EXIN ITIL Foundation (syllabus 2011) questions so you can assess the material before paying. Once you buy, updates are free for 365 days, and after your product expires you can extend the update service at a 50% discount.
GuideTorrent backs your purchase with a 100% money-back guarantee under stated conditions. If you take the EXIN ITIL Foundation (syllabus 2011) exam within 60 days of purchase and fail, you may claim a full refund, provided the exam corresponds to your product. Attempts taken within 3 days of purchase are ineligible, as are products downloaded but never used, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Rather exchange than refund? You can receive two other exam products of equal value free and keep the update service on your original purchase.
Delivery is instant: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact customer service. There is no limit on how many computers you may install the software on.
EXIN ITIL Foundation (syllabus 2011) is structured into 2 official domains. The leading ones are Service Management as a Practice, ITIL Service Lifecycle. The full outline is published above on this page; knowing exactly what the exam tests is the foundation every efficient study plan is built on.
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
What are the categories of event described in the ITIL service operation book?
- A. Informational, warning, exception
- B. Informational, scheduled, normal
- C. Warning, reactive, proactive
- D. Scheduled, unscheduled, emergency
Correct Answer: A 🗳️
Which one of the following do technology metrics measure?
- A. Customer satisfaction
- B. Processes
- C. The end-to-end service
- D. Components
Correct Answer: D 🗳️
Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
- A. 1 and 2 only
- B. 1 and 3 only
- C. 2 and 3 only
- D. None of the above
Correct Answer: B 🗳️
Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?
- A. Password resets
- B. Changes and Releases
- C. Incidents and Problems
- D. Service level requests
Correct Answer: B 🗳️
Which of these statements about Service Desk staff is CORRECT?
- A. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained
- B. The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries
- C. Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them
- D. The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
Correct Answer: D 🗳️
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