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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Security model overview - Device hardware and software components |
| BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
| Messaging and Communication Services | - Email setup and synchronization - Messaging troubleshooting - BlackBerry Hub configuration |
| Device Setup and Configuration | - Network and connectivity configuration - User profile and account configuration - Initial device activation and setup |
| Security and Troubleshooting | - Application permissions and sandboxing - Device encryption and security features - Common device and service issues resolution |
BlackBerry 10 Support Specialist Sample Questions:
1. The menu icon within applications, indentified by three dots, is known as what type of menu?
A) Advanced Menu
B) Crosscut Menu
C) Full Menu
D) Extended Menu
2. Where can saved VPN Profiles be located on the BlackBerry Smartphone?
A) Options, Security. VPN
B) Options. Wi-Fi. VPN
C) Settings. VPN
D) Settings. Network Settings. VPN
3. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?
A) Active user
B) A user
C) Active devices
D) Active user and devices
4. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?
A) About Menu in Device Settings
B) Learn How Menu items in Setup
C) Language and Input in Device Settings
D) The Hub
5. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?
A) Connect the device, click on the device via the arrow, click restore.
B) Click on the device via the arrow, click restore.
C) Click on settings, click on the device, click restore.
D) Connect the device, click on settings, click on the device, click restore now.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |



