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Nortel 920-173 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Technical Support |
| Exam Number: | 920-173 |
| Passing Score: | 70-75% |
| Available Languages: | English |
| Related Certifications: | 920-177 Contact Center Rls.7.0 Administration & Scripting 920-178 Contact Center Rls.7.0 Sales Engineering 920-174 Contact Center Manager Rls.7.0 Install & Config |
| Certificate Validity Period: | Retired since November 30, 2010 |
| Exam Price: | $125 USD (historical) |
| Exam Format: | Multiple Choice, Scenario-Based |
| Real Exam Qty: | 60-65 |
| Exam Duration: | 90-120 |
| Recommended Training: | Global Knowledge (historical partner) |
| Exam Registration: | Pearson VUE (historical) |
| Exam Way: | Onsite proctored via Pearson VUE (historical) |
| Pre Condition: | Basic knowledge of Nortel CS1000, telephony systems, and Windows Server |
Nortel 920-173 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Fault Resolution | 20% | - Common call processing issues - Error codes and diagnostic tools - Network and connectivity problems - Server and service failures |
| Contact Center 7.0 Architecture & Components | 25% | - Symposium Call Center Server (SCCS) structure - Hardware and software requirements - Contact Center Manager (CCM) components - Network and telephony integration |
| Features & Call Flows | 10% | - Basic scripting overview - Agent states and reporting - Call routing and queuing logic |
| Installation & Initial Configuration | 20% | - Integration with Communication Server 1000 - License activation and validation - Basic system setup and configuration - Server installation procedures |
| System Administration & Maintenance | 25% | - Software updates and patches - Performance monitoring and logging - Database management and backup/restore - User, agent, and skill group management |
920-173 Exam Guide: Details, Policies, and Payment Security
Nortel lists these official training resources for candidates:
Structured training plus consistent question practice gives the most durable results.
Registration runs through Nortel's official channels:
Set up your profile, choose a test center or online slot, and book early — good dates disappear quickly.
By treating quality as a system, not a slogan. Our experts specialize in Nortel technology and constantly upgrade the 920-173 bank, with expert-verified answers across the Nortel Contact Center Rls. 7.0 Technical Support objectives. You can download a free trial before paying, pay securely by credit card on our trusted payment platform, and rely on 365 days of free updates afterward — every revision is emailed to you automatically. Questions at any point get immediate answers from our support team.
The Nortel Contact Center Rls. 7.0 Technical Support blueprint centers on these domains:
- Features & Call Flows (10%)
- System Administration & Maintenance (25%)
- Installation & Initial Configuration (20%)
The full official outline lists further domains, and our bank covers them all.
According to current exam information, the 920-173 exam presents 60-65 questions within a 90-120-minute limit. Timed practice sessions are the simplest way to make that constraint feel familiar before the real day.
Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — and a download link appears immediately. If nothing arrives within two hours, check your spam folder and contact support. Install on unlimited devices, and enjoy 365 days of free updates: you receive an email with the updated 920-173 materials whenever a revision is released, followed by a 50% renewal discount at the end of the period.
Nortel publishes the following prerequisites for the Nortel Contact Center Rls. 7.0 Technical Support: Basic knowledge of Nortel CS1000, telephony systems, and Windows Server.
At present, passing the 920-173 exam requires a score of 70-75%, and registration costs $125 USD (historical). Both are Nortel's figures and subject to change — verify them on the official site when booking.
Clear terms, honored consistently. If you fail the corresponding exam within 60 days of purchase, send a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. You may instead request a free exchange for two products of equal value.
