The 74970X exam charges the same fee whether it is your first attempt or your fourth. The Avaya Oceana® Solution Support practice questions from GuideTorrent exist so that one or two focused days of practice are spent on material that actually resembles the exam.
Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 65-70 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Related Certifications: | 74950X Avaya Oceana® Solution Integration Exam ACSS – Avaya Oceana Solution Support Certification |
| Sample Questions: |  |
| Exam Way: | Delivered through Avaya Pearson VUE testing centres or online proctored. |
| Pre Condition: | Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Interaction Management | - Inter-component Interaction Routing - Interaction Logging and Tracing - WorkRequestIds, Context and Contact Identifiers |
| Topic 2: Avaya Oceana Solution Overview | - Engagement Designer (ED) Workflows - Architecture and Core Components - Role of Unified Collaboration Model (UCM) |
| Topic 3: Support and Troubleshooting | - Log Location Analysis for Core Components - Troubleshooting UAC / UCM Connections - Debugging Email, Webchat and SMS Flow Issues |
| Topic 4: Component Support Operations | - Unified Agent Controller (UAC) Support - Orchestration and Resource Controllers (ORC) - Call Server Connector (CSC) Support |
Avaya 74970X Exam: Read Before You Buy
Avaya Oceana® Solution Support is an official Avaya exam, catalogued under exam code 74970X. Passing it awards the Avaya Certified Support Specialist certification at the Support Specialist level. It also connects with 74950X Avaya Oceana® Solution Integration Exam, ACSS – Avaya Oceana Solution Support Certification. It is built for candidates with ambitious aims, and the credential it grants is recognized accordingly.
Avaya Oceana® Solution Support spans 4 official domains, led by Support and Troubleshooting, Avaya Oceana Solution Overview, and Component Support Operations. The complete outline sits above; before getting down to business, look through the whole contents quickly so every later practice session has context.
The Avaya Oceana® Solution Support exam presents 65-70 questions within 90 minutes. A practical tip from successful candidates: mark the most difficult questions during practice, exchange notes on them with friends, and repeat them until they stop being difficult. The GuideTorrent engine makes that loop fast, and the clock stops being a threat.
Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended.
Requirements change from time to time, so confirm the current conditions before registering.
Yes, a free demo of the Avaya Oceana® Solution Support questions is available before purchase. Afterward, you can track freshness by the updating version number on the website, and whenever questions change we instantly email the details to you, free for 365 days. We even keep sending the latest questions after you pass, so you can follow every tiny change. After expiry, extending updates costs 50% of the regular price.
Your purchase carries a 100% money-back guarantee under clear conditions. Take the Avaya Oceana® Solution Support exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
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Avaya Oceana® Solution Support Sample Questions:
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?
- A. UCMDataCollector
- B. UCMServices
- C. CallServerConnector
- D. UCM-PU
Correct Answer: C 🗳️
Refer to the exhibit.
- A. It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
- B. It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
- C. It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
- D. It displays the need for running a DRS replication Service for Avaya Breeze nodes.
Correct Answer: B 🗳️
An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
- A. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
- B. Remove the Agent ID from Communication Manager.
- C. Add the new Avaya Oceana agent using Control Manager.
- D. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
Correct Answer: C 🗳️
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
- A. Unified Agent Controller (UAC)
- B. Unified Collaboration Model (UCM)
- C. Unified Collaboration Administration (UCA)
- D. Call Server Connector (CSC)
Correct Answer: D 🗳️
Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Communication Manager IP address.
- B. It should match the Communication Manager host name.
- C. It should match the Communication Manage FQDN.
- D. It should match the Switch Connection Name in the AES server.
Correct Answer: D 🗳️
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