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Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCMDataCollector
B) UCMServices
C) CallServerConnector
D) UCM-PU

2. Refer to the exhibit.

A) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
D) It displays the need for running a DRS replication Service for Avaya Breeze nodes.

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B) Remove the Agent ID from Communication Manager.
C) Add the new Avaya Oceana agent using Control Manager.
D) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

4. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Agent Controller (UAC)
B) Unified Collaboration Model (UCM)
C) Unified Collaboration Administration (UCA)
D) Call Server Connector (CSC)

5. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manager IP address.
B) It should match the Communication Manager host name.
C) It should match the Communication Manage FQDN.
D) It should match the Switch Connection Name in the AES server.

Solutions: