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Microsoft 70-626 guide torrent - Consumer Sales Specialist

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70-626 guide torrent
  • Exam Code: 70-626
  • Exam Name: Consumer Sales Specialist

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Microsoft 70-626 Exam Syllabus Topics:

SectionObjectives
Topic 1: Demonstrate Sales and Customer Service Skills- Sales process
  • 1. Handle objections and close sales
  • 2. Cross-sell and upsell complementary products
- Customer support
  • 1. Explain warranties and support options
  • 2. Provide post-sale guidance
Topic 2: Identify Customer Needs- Recommend appropriate solutions
  • 1. Explain product benefits and value
  • 2. Match products to customer requirements
- Analyze customer requirements
  • 1. Identify budget and usage scenarios
  • 2. Determine customer lifestyle and computing needs
Topic 3: Recommend Hardware and Accessories- PC hardware selection
  • 1. Evaluate processors, memory, and storage options
  • 2. Compare desktops, laptops, and mobile devices
- Peripheral devices
  • 1. Recommend printers, displays, and input devices
  • 2. Recommend networking and multimedia accessories
Topic 4: Understand Digital Entertainment and Home Technologies- Entertainment solutions
  • 1. Explain home networking concepts
  • 2. Describe digital media and gaming solutions
- Connected devices
  • 1. Integrate consumer devices with Windows platforms
  • 2. Recommend solutions for home connectivity
Topic 5: Understand Microsoft Consumer Products- Microsoft applications and services
  • 1. Describe Microsoft Office products
  • 2. Explain Windows Live and related consumer services
- Windows operating systems
  • 1. Explain security and usability capabilities
  • 2. Compare Windows editions and features

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