One purchase covers the whole Avaya Aura® Experience Portal with POM Implementation and Maintenance journey at GuideTorrent: a 124-question bank for 3309, three ways to study, a year of free updates, and refund terms spelled out in plain language.
Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3309 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Real Exam Qty: | 123–130 |
| Sample Questions: |  |
| Exam Way: | Onsite proctored or registered test center exam |
| Pre Condition: | Experience with Avaya Aura® platform and implementation; completion of associated training courses recommended |
| Official Syllabus URL: | https://support.avaya.com/ |
Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Certificates, Security and Integration | - Integration with Avaya Components (e.g., Communication Manager) - Configuring Certificates and Secure Communication |
| Topic 2: Installation and Configuration | - Setting up Experience Portal Manager (EPM) - Installing POM on Primary and Auxiliary Servers |
| Topic 3: Campaigns and Management | - Creating and Managing POM Campaigns - Outcall Settings and License Allocation |
| Topic 4: Logs, Reports and Troubleshooting | - Viewing and Analyzing Logs - Troubleshooting Common Errors and Failures |
| Topic 5: Experience Portal and POM Fundamentals | - Proactive Outreach Manager (POM) Architecture and Components - Overview of Avaya Aura Experience Portal |
3309 FAQ Hub for 2026 Test-Takers
The 3309 (Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam) is the official Avaya examination that awards the ACIS certification to candidates who pass it. Within the Avaya program it is classed as a Professional (ACSS) credential. It sits alongside related certifications such as Avaya Certified Support Specialist (ACSS). Because the credential comes straight from the vendor, employers treat it as verified proof of skill — and the 124 practice questions at GuideTorrent follow the same published blueprint.
Our money-back guarantee applies if you sit the corresponding 3309 exam within 60 days of purchase and do not pass: submit a scan of your enrollment slip plus the official Score Report PDF within 2 days of the exam, and the claim is settled within 7 days. The registration name must match the buyer's name; attempts within 3 days of purchase, downloads never used in a real sitting, free materials, and expired orders fall outside the policy. If you prefer, you can forgo the refund and instead receive two free exam products of equal value while keeping updates on your original purchase. As for delivery, your files arrive by email within one minute of payment — if 2 hours pass without a message, check spam and contact support — and you can install the product on unlimited computers.
The official Avaya Aura® Experience Portal with POM Implementation and Maintenance blueprint breaks the content into 5 domains, starting with these three:
- Logs, Reports and Troubleshooting
- Campaigns and Management
- Certificates, Security and Integration
The full domain-by-domain outline is listed above on this page — use it as your checklist while you work through the GuideTorrent practice questions.
On exam day you will have 120 minutes to complete 123–130 questions in the 3309 exam. Divide your attention deliberately: answer what you know first, mark anything doubtful, and sweep back through flagged items near the end rather than burning minutes on a single question. The best way to defuse time pressure is exposure — schedule at least one full-length timed session in the GuideTorrent test engine so the pacing feels automatic when it counts.
Before you register, review the stated prerequisites: Experience with Avaya Aura® platform and implementation; completion of associated training courses recommended
For the latest wording, always double-check the official exam page: https://support.avaya.com/.
Yes — every GuideTorrent product, including the 3309 Q&A, has a free PDF demo you can download before spending anything. Your purchase then stays current with 365 days of free updates, and if the update period lapses you can renew it at 50% off from your member zone.
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?
- A. On the Report Data Configuration page of the EPM, enable Periodic Download.
- B. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
- C. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
- D. Start your Media Processing Platform (MPP) servers.
Correct Answer: C 🗳️
Which two user roles can be used to add, change, or delete the Intelligent Customer
Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
- A. Web Services
- B. Administration
- C. ICR Administrator
- D. Maintenance
- E. Operations
Correct Answer: B,C 🗳️
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call
centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?
- A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- B. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
- C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
Correct Answer: C 🗳️
A new Avaya Aura@ Experience Portal (AAEP) system is being installed.
In addition to the Applications web page, which two other Experience Portal Manager (EPM) web pages must be configured to get the system to take a call? (Choose two.)
- A. EPM Servers
- B. VoIP Connections
- C. MPP Servers
- D. Alarm Codes
Correct Answer: A,C 🗳️
For the Avaya Aura@ Experience Portal (AAEP) to support an application that recognizes spoken responses from a caller, and converts those responses to text, which three components are required? (Choose three.)
- A. EPM
- B. TTS
- C. MPP
- D. CM
- E. ASR
Correct Answer: B,C,D 🗳️
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