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Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Related Certifications: | Avaya Workforce Optimization (WFO) Avaya Contact Recording and Quality Monitoring Implementation |
| Passing Score: | 800 |
| Certificate Validity Period: | Typically 2 years (renewal required, subject to Avaya certification policy) |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Exam Price: | USD 60–100 (varies by region and provider) |
| Real Exam Qty: | 65 |
| Recommended Training: | Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp) Avaya Workforce Optimization Fundamentals |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Learning Certification Portal |
| Sample Questions: |  |
| Exam Way: | Proctored exam via Pearson VUE testing centers or authorized online delivery |
| Pre Condition: | Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Integration troubleshooting (QM / WFO) - Log analysis and error resolution - System monitoring and health checks |
| Avaya Contact Recording Architecture | - Integration with Avaya Aura / WFO Framework - ACR system components and deployment - Call capture methods (DMCC, SIP, H.323) |
| Implementation and Configuration | - Database and storage configuration - Recorder installation and configuration - Server readiness and environment validation |
| Security and Compliance | - Encryption and certificate management - Access control and audit logging |
| Avaya Quality Monitoring (QM) | - QM workflow and evaluation process - Agent scoring and performance metrics - EQConnect and IF Connect adapters |
Your Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Prep Companion: Facts and Policies
Written terms, promptly honored. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer to keep studying? We will exchange your product for two others of equal value at no cost.
Avaya recommends these official training options:
- Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp)
- Avaya Workforce Optimization Fundamentals
Match the course to your experience level, then reinforce it with steady question practice.
Currently, the 3308 exam requires a passing score of 800 and carries a registration fee of USD 60–100 (varies by region and provider). Avaya can revise either figure, so confirm both on the official site before you schedule.
Because every step is built to save time. The 3308 bank is carefully made — expert-verified answers across the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance objectives, organized for efficient study rather than endless reading. Delivery is instant upon payment, updates are free for 365 days and arrive by email automatically, and our customer service team is online 24 hours to give fast, precise replies whenever a question about the materials comes up. Efficiency is the design goal, from first click to exam day.
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance blueprint is structured around these main domains:
- Security and Compliance
- Avaya Quality Monitoring (QM)
- Implementation and Configuration
Further domains complete the official outline; the question bank spans every one.
Per the latest exam information, the 3308 exam includes 65 questions and allows 120 minutes minutes. Rehearsing under the same limit at home removes one more unknown from exam day.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen, so you can start studying right away. If nothing arrives within two hours, check your spam folder and contact our 24-hour support team. Installations are unlimited, and your purchase includes 365 days of free updates delivered by email, plus a 50% renewal discount afterward.
Avaya lists these prerequisites for the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance: Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts.
Confirm the current requirements on the official certification page before registering.
Registration goes through the official channels below:
Choose a test center or online session that fits your schedule, and book ahead for the best availability.
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:
You have the following servers.
1. Avaya Contact Recorder Master
2. Avaya Contact Recorder Standby
3. Avaya Contact Recorder Slave
4. Centralize Search and Reply server
What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers?
- A. 1, 3, 2, 4
- B. 4, 1, 3, 2
- C. 3, 1, 2, 4
- D. 2, 1, 3, 4
Correct Answer: A 🗳️
Which Quality Monitoring related licensed feature must be disabled?
- A. Integration to Quality Monitoring (QM) R7
- B. Contacts Based Search and Reply
- C. Voice Recording, Search, and Reply
- D. Contacts Based Search and Reply
Correct Answer: B 🗳️
Which statement describes how to backup the Audio and Screen recording for the Quality
Monitoring (QM) system?
- A. Backup the /eCorder directory on the Avaya Contact Recorder (ACR).
- B. Archive the contents of the /call directory on the Avaya Contact Recorder (ACR).
- C. Backup the SQL database on the QM Server.
- D. Backup the contents directory on the QM Server.
Correct Answer: B 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
You are in the process of creating a new supervisor on the Framework server. You have created the user profile, but when you try and assign access rights, the "Edit Access Rights" button is greyed out.
What is causing this problem?
- A. You have not assigned a user to a group.
- B. You have not created the profile as a supervisor.
- C. You have not created the user name and password.
- D. You have not created a valid profile.
Correct Answer: A 🗳️
You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the ACR& (Choose two.)
- A. Avaya Contact Center Manager Server (CCMS)
- B. Avaya IP Telephones
- C. Avaya Media Application Server
- D. Avaya Communication Server 1000 Gateway
- E. Avaya Communication Server 1000 Call Server
Correct Answer: D,E 🗳️
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