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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Implementation | 30% | - Feature activation and customization - Routing strategies and advanced routing - Agent configuration and functionality - Call vectoring setup and configuration |
| Topic 2: Call Management System (CMS) Administration | 25% | - CMS installation and setup - Real-time monitoring and data analysis - Report configuration and management - User access and permissions |
| Topic 3: Maintenance & Troubleshooting | 20% | - Diagnosing common issues - Log analysis and error resolution - Troubleshooting routing and call flow problems - System health checks and monitoring |
| Topic 4: Avaya Aura Call Center Elite Architecture & Features | 25% | - System components and architecture - Core features and capabilities - Integration with Avaya communication platforms |
