Avaya Proactive Contact Implementation and Maintenance Exam 3303 exam torrent materials
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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
| Topic 2: Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Topic 3: Maintenance and Troubleshooting | - System monitoring and performance tuning - Error handling and troubleshooting procedures |
| Topic 4: System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Topic 5: Reporting and Administration | - Reporting tools and analytics - User administration and security roles |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
- A. If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
- B. Supervisors have to start the shadow jobs at the start of the day.
- C. There can be more than one shadow job configured per calling list.
- D. If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
- E. Completion Code 98 and 19 are associated with Agent Owned Recall.
Correct Answer: C,E 🗳️
A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?
- A. Infinite Job
- B. Virtual Agent
- C. Batch Campaign Update
- D. Post update
Correct Answer: A 🗳️
What does Native Voice and Data Transfer do?
- A. Allow a Supervised Transfer to a Supervisor's phone.
- B. Transfer voice and data from an outbound or blend Job to a blend or inbound job.
- C. Transfer voice and data from an outbound job to an outbound job.
- D. Allow a Blind Transfer to a Supervisor's phone.
Correct Answer: B 🗳️
When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?
- A. the dimension section
- B. the label section
- C. the fields section
- D. the expression section
Correct Answer: D 🗳️
Which command would you use to test event services?
- A. check_mts
- B. check_pds
- C. enclient
- D. dataclient
Correct Answer: C 🗳️
