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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Which three features are included in the Energy and Utilities Cloud Console?

A) Customer 360 view
B) Rate Comparison
C) Customer Story
D) Configuration options with significant coding
E) Multiple tabs, such as Overview.Biling. and Usage

2. Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A) Use the existing notification preference fields in the Party object.
B) Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
C) Extend the Service Account object with new fields for notification preferences.
D) Create a custom object associated with the Account with notification preferences.

3. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Premise
C) Account
D) Contract

4. A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers

A) Big Objects Manager
B) Velocity Installation Assistant
C) IDX Workbench
D) Velocity Build Tool

5. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Customer satisfaction surveys
B) Payment reminders
C) Electronic funds transfers
D) Rate change notifications

Solutions: