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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
C) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D) Introduce customer data management system as a part of digital transformation to keep customer data up to date

2. United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A) Analyze the storage usage of the existing legacy system
B) Identify the storage needs between data storage and file storage.
C) Analyze an external data storage system for more cost effective data storage
D) Calculate the file and data storage required based on required data volume and file attachment requirements.
E) Access the archiving strategy and determine how storage will be cleared though archiving.

3. UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A) Attribute
B) Pricing plan
C) Price lists
D) Calculation Matrix
E) Fields

4. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design integration procedure that makes both request and returns the result to order Management.
C) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D) Design for one callout each request and cache the identifier in memory

5. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D) Create a churn trend app from a template in CRM analytics to identify customer likely to churn

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