[May 12, 2026] Get New Order-Management-Administrator Certification – Valid Exam Dumps Questions
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Salesforce Order-Management-Administrator Exam Syllabus Topics:
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NEW QUESTION # 52
A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
- A. Order
- B. Order Payment Summary
- C. Payment
- D. Payment Method
Answer: B
Explanation:
Explanation
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&t
NEW QUESTION # 53
Which practice should an admin consider when working with theEnsure Funds Async action?
- A. The Invoice ID should be logged before passing it to the Ensure Funds Async action
- B. The invoice object should be logged and cloned to a custom object before calling the action
- C. The invoice object should be cloned to a custom object before calling the action
- D. The invoice ID should be assigned somewhere inthe flow before calling the action
Answer: D
Explanation:
The Ensure Funds Async action requires the invoice ID as an input parameter. The action checks if there are enough funds available for the invoice and updates the invoice status accordingly. The invoice ID should be assigned somewhere in the flow before calling the action, otherwise the action will fail.
References: Salesforce Payments and Order Management
NEW QUESTION # 54
The Ensure Funds process works on which set of Order Items?
- A. All Items within a delivery group
- B. All Sales Order Items
- C. Only the items with a status of Waiting Payment
- D. Only the items on the Fulfillment Order passed into the Ensure Funds method
- E. Only the items passed into the Ensure Funds method
Answer: E
Explanation:
Explanation
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can passany Order Items into this method, regardless of their status or delivery group. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async
NEW QUESTION # 55
Universal Containers (UC) is evaluating Salesforce Order Management for managing its overarching process because their current system is written mostly in Apex code and has proved difficult to modify, deploy and debug. What are three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data?
- A. It will notify the admin before a third party integration's data interface has changed
- B. It allows for non-coding members of staff to contribute suggestions for optimizations and better overall customer experience
- C. The admin can attach a debugger to live customer sessions
- D. The admin can easily debug specific business cases visually.
- E. Because it is visual it is also self-documenting as changes are made
Answer: C,D,E
Explanation:
Explanation
Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are:
The admin can attach a debugger to live customer sessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity.
The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code.
Because it is visual it is also self-documenting as changes are made. This allows the admin to easily understand and maintain the flow logic, as well as track the changes and versions of the flow.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
NEW QUESTION # 56
How can a user view the information exchanged between the payment platform and the external payment gateways?
- A. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
- B. Check associated debug logs in Debug Logs in setup
- C. Check for process exceptions associated with the Order Payment Summary
- D. Navigate to Payments within the setup menu and select the payment platform
Answer: A
Explanation:
The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A Payment Gateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of the payment transactions, such as the request and response payloads, status codes, timestamps, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5
NEW QUESTION # 57
A company's service learn should not see Process Exceptions on any Order Summaries. How can an administrator meet these requirements?
- A. Modify the service team profiles to remove access to the lightning component and all associated Apex classes
- B. Create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles.
- C. Modify the Order Summary page layout to remove visibility to the Process Exception component for Service team profiles
- D. Add a filter to the Process Exception component on the Order Summary lightning record page to hide the component for the service team's Profile
Answer: B
Explanation:
The best way for the administrator to meet these requirements is to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. The Process Exceptions component is a standard component that displays process exceptions related to an order on its record page. The administrator can use the Lightning App Builder to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component from the page layout. The administrator can then activate the lightning record page by profile for all Service team profiles, so that they do not see Process Exceptions on any Order Summaries. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.om_process_exceptions_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_assign_lex_pages.htm&type=5
NEW QUESTION # 58
A company has multiple fulfillment centers that they want to utilize when orders are fulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?
- A. Modify the Fulfillment Location Search process to search by closes! distance instead of least number of splits
- B. Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow
- C. Create a Workflow Rule on the Fulfillment Order object that utilizes the Order Management workflow field update actions
- D. Ask a developer to create an Apex Action that can determine the closest fulfillment location
Answer: B
Explanation:
The best way for the administrator to accomplish this task is to add the "Order Routing Rank By Closest Distance" action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routing_rank_by_closest_distance.htm&type=5
NEW QUESTION # 59
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Order Record - Details Tab
- B. Order Record - Process Exception Details Tab
- C. Change order Record -Related Tab
- D. Order Summary Record - Related Tab
Answer: D
NEW QUESTION # 60
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?
- A. Edit the Credit Memo page layout lo include the Total Amount field in the Highlights Panel
- B. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel
- C. Modify the compact layout on the Credit Memo object
- D. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
Answer: C
Explanation:
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References: https://help.salesforce.com/s
/articleView?id=sf.order_management_credit_memo.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.compact_layouts_overview.htm&type=5
NEW QUESTION # 61
Where should a service agent go first to view process exceptions related to a specific Order?
- A. Order Summary Record - Related Tab
- B. Order Record - Process Exception Details Tab
- C. Order Record - Details Tab
- D. Change order Record - Related Tab
Answer: B
Explanation:
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5
NEW QUESTION # 62
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?
- A. Use a SalesforceLabs solution
- B. Handle this in the Commerce System originating the Orders.
- C. Write an Apex class with the validation rules and expose it as an Invocable Action
- D. Use an AppExchange solution
Answer: B
Explanation:
The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Managementusing Apex or other tools. References: B2C Commerce Integration, Order Management Lifecycle
NEW QUESTION # 63
When a new Payment Summary is created, an email should be sent to the owner of the associated account and an approval after review should be required. What three steps should the administrator do to implement this functionality?
- A. Create a trigger flow when the payment summary is created with an email flow node
- B. Create a flow to send an email to the owner of the associated account when a payment summary is created
- C. Create an email template
- D. Create an approval process on the Payment Summary object
- E. Create an email alert action
Answer: C,D,E
Explanation:
Explanation
Three steps that the administrator should do to implement this functionality are:
Create an email template. An email template is a reusable message that contains merge fields that are populated with data from records when the email is sent. The administrator can create an email template for the Payment Summary object that includes information such as the payment amount, date, status, etc.
Create an email alert action. An email alert action is a type of action that sends an email to one or more recipients when a flow executes. The administrator can create an email alert action that uses the email template created in the previous step and sends it to the owner of the associated account when a new Payment Summary is created.
Create an approval process on the Payment Summary object. An approval process is a way to automate the approval of records based on certain criteria and actions. The administrator can create an approval process on the Payment Summary object that requires an approval after review from a designated approver.
Verified References: https://help.salesforce.com/s/articleView?id=sf.email_templates_create.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_action_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_processes.htm&type=5
NEW QUESTION # 64
Basedon some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?
- A. Payment Summary
- B. Change Order
- C. Order Summary
- D. Delivery Groups
Answer: C
Explanation:
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needsto be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. References: Order Management Objects
NEW QUESTION # 65
Which object is used to createan invoice?
- A. Order
- B. Fulfillment Order
- C. Order Summary
- D. Shipment
Answer: C
Explanation:
The Order Summary object is used to create an invoice. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos.
A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. To create an invoice, an administrator can use the Create Invoice Apex action in a flow. The Create Invoice Apex action requires the Order Summary ID as an input parameter and creates an Invoice record associated with the Order Summary record. References: Order Management Objects, [Create Invoice Apex Action]
NEW QUESTION # 66
A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement thisfunctionality?
- A. Create an External Object for each fable of accounting data in the external system
- B. Create an automated import of the external data using the Job Scheduler
- C. Create an External Data Source pointing to the external system's database
- D. Create an Indirect Lookup field to connect to the Account
- E. Create an automated data capture (or the external system
Answer: A,C,D
Explanation:
Three steps that the administrator should take to implement this functionality are:
Create an External Data Sourcepointing to the external system's database. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases.
Create an External Object for each table of accounting data in the external system. An External Object is a type of custom object that maps to a table in an external system. The administrator can create an External Object for each table of accounting data that they want to access from Salesforce, and define its fields and relationships accordingly.
Create an Indirect Lookup field to connect to the Account. An Indirect Lookup field is a type of custom field that links a child External Object record to a parent standard or custom object record. The administrator can create an Indirect Lookup field on the External Object that references the Account object, and specify the external column name and value that match the Account ID.
Verified References: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htm&type=5
NEW QUESTION # 67
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order pet destination, totaling 3
- B. One Fulfillment Order per Fulfillment Location, totaling 2
- C. One Fulfilment Order per item in the order, totaling 10
- D. One Fulfillment Order
Answer: A
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shippedto three different locations, three Fulfillment Orders are created for each destination. Verified References:https://help.salesforce.com/s
/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 68
What object must an admin populate to create digital wallet type payment methods, such as ApplePay or Electronic Gift Certificate?
- A. CardPaymentMethod
- B. GtwyProvPaymentMethodType
- C. AlternativePaymentMethod
- D. PaymentGatewayProvider
Answer: A
NEW QUESTION # 69
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
- A. Order Summary Exception
- B. Order Error
- C. Fulfillment Error
- D. Process Exception
Answer: D
Explanation:
Explanation
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
NEW QUESTION # 70
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