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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. A batch program runs every night to raise invoices. The next day these invoices are posted out to customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by a clerk. In this scenario, which of the following represents a business event?

A) System prints invoices.
B) Clerk sends invoices to customers.
C) Customer's cheque is received.
D) Clerk banks the cheque.

2. When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop. Which of the following terms describes this role?

A) The scribe.
B) The facilitator.
C) The stakeholder.
D) The arbitrator.

3. Which of the following may be used to document the outcomes of a workshop?

A) Stepwise refinement.
B) Mind maps.
C) Round robin.
D) Brainwriting.

4. Which of the following statements about business activity models (BAM) is correct?

A) A BAM will be defined for each business perspective.
B) A BAM is a model of the organisation s processes.
C) A BAM will show who carries out business activities.
D) A BAM flowcharts the sequence of business events.

5. Which of the following is an input to the 'Investigate the Situation' stage of the business analysis process model?

A) Business case.
B) Terms of reference.
C) Stakeholder perspectives.
D) List of issues/problems.

Solutions: