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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A) HP Care Pack Services
B) HP Standard Contractual Services
C) HP Priority Services
D) HP Custom Contractual Services

2. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on event type, depending on the hardware issue.
B) Duration of services is based on warranty duration and extensions.
C) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
D) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.

3. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The date of the HP Care Pack Services purchase
B) The HP Care Pack Services registration date
C) The date of the hardware purchase
D) One day after the HP base warranty expires

4. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Reducing the percentage of devices lost in transit
B) Business downtime due to equipment failure
C) Saving up to 44% of the time to configure devices
D) Downtime during international business travel
E) Confidential data exposure due to equipment theft
F) Ensuring a recovery time of 134 minutes

5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Care Pack Services
B) HP Standard Contractual Services
C) HP Accidental Damage Protection
D) HP Custom Contractual Services

Solutions: