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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It sets up recorder roles, which define the functionality of servers
B) It connects Recorder with the third-party system
C) It captures and processes events from server interfaces
D) Itassignscall buffer disk settings an logical drives to the contact recording environtment

2. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) There is not dedicated softphone allocated for recording
B) Only two observers can be present on the same call
C) It allows a dual recording solution
D) In this scenario, which three statements about Multiple Registration are true? (Choose three)
E) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
F) Each recording target requires a dedicated softphone

3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Attribute
B) Schedule
C) Condition
D) Rule

4. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) DMCC
B) SIPREC
C) VoIP Gateway Recording
D) DMS
E) Station-Side (Interception)

5. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an incoming call that is put on hold, only the customer side will be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
C) An internal call will not be recorded.
D) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

Solutions: