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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 2: Channels | 10% | - Channel Integration
|
| Topic 3: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 4: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Topic 5: Engagement Policies | 12% | - Policy Configuration
|
| Topic 6: Actions and Treatments | 12% | - Action Management
|
| Topic 7: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 8: Decision Strategies | 25% | - Strategy Design
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Within a defined time period
- B. Set the action availability to Template
- C. Set the action availability to Never
- D. Set the action availability to Always
Correct Answer: A 🗳️
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- B. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
- C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- D. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
Correct Answer: C 🗳️
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Enable an action value in the prioritization formula.
- B. Ensure that the propensity is enabled in Arbitration tab.
- C. Create a prioritization decision strategy at the Group-level.
- D. Create an adaptive model rule at the Issue-level.
Correct Answer: A 🗳️
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
- A. Reebok, Puma, Adidas, Nike
- B. Nike, Adidas, Puma, Reebok
- C. Nike
- D. Reebok
Correct Answer: D 🗳️
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. Remap the scorecard property in the decision strategy for the change to take effect.
- B. The score calculation is independent of the strategy and no change is required.
- C. A new proposition filter needs to be configured in the strategy to filter on customer income.
- D. Add a new Group By component for the mortgage limit calculation.
Correct Answer: C 🗳️
