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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
B) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C) Share the members of the marketing list with a new static marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

2. In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A) add new contract lines
B) cancel existing contract lines
C) edit existing contract lines
D) bulk-delete existing contract lines

3. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Open the opportunity, and then change the currency.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

4. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the time zone for each user associated with the Boston site to match the time zone of that site.
B) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
C) Set the service selection rules to choose resources from The same site.
D) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.

5. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Random
B) Even
C) Most Busy
D) Least Busy

Solutions: