A smooth sea never made a skillful mariner — and untested material never made a certified professional. The Microsoft Dynamics CRM 2016 Customer Service best torrent at GuideTorrent: 92 practice questions for the MB2-714 exam in 2026.
Microsoft MB2-714 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2016 Customer Service |
| Exam Number: | MB2-714 |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 (on a 1000 scale) |
| Exam Format: | Case study, Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Certificate Validity Period: | Retired (no longer active exam) |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD (varies by region) |
| Related Certifications: | Microsoft Dynamics CRM 2016 Installation and Deployment Microsoft Dynamics CRM 2016 Customization and Configuration Microsoft Dynamics CRM 2016 Sales |
| Recommended Training: | Microsoft Learn - Dynamics CRM 2016 Customer Service Dynamics CRM 2016 training courses (Microsoft Learn / legacy materials) |
| Exam Registration: | Pearson VUE Microsoft Exams Microsoft Certification Exam Page |
| Sample Questions: |  |
| Exam Way: | Proctored exam delivered via Pearson VUE (online or authorized test center) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with Microsoft Dynamics CRM 2016 platform and customer service processes. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-714 |
Microsoft MB2-714 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Configuration and Administration | - Security roles for customer service - Service scheduling - Service settings configuration |
| Topic 2: Customization and Integration | - System integration concepts - Entity customization |
| Topic 3: Customer Service Management | - Knowledge base management - Case management - Queue management - Entitlements and SLAs |
| Topic 4: Process Automation | - Workflows - Business process flows |
| Topic 5: Reporting and Analytics | - Reports - Dashboards |
MB2-714 Exam FAQ — Better Than Yesterday
$165 USD (varies by region) per attempt, 700 (on a 1000 scale) to pass. Retakes cost the full fee — take the right direction with the 92 practice questions for the MB2-714 exam at GuideTorrent.
Through the vendor's official registration channels:
The Microsoft Dynamics CRM 2016 Customer Service is delivered Proctored exam delivered via Pearson VUE (online or authorized test center) — pick the arrangement that suits you when booking.
The Microsoft Dynamics CRM 2016 Customer Service is Microsoft's certification exam for Microsoft Dynamics CRM 2016 Customer Service, at the Professional level. Capability comes first; certification displays it. Related credentials include Microsoft Dynamics CRM 2016 Customization and Configuration, Microsoft Dynamics CRM 2016 Sales, Microsoft Dynamics CRM 2016 Installation and Deployment.
Upon successful payment, our system emails the Microsoft Dynamics CRM 2016 Customer Service vce torrent automatically within about a minute — download to any portable device without limitation, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding MB2-714 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
120 minutes for 40-60 questions. Practice anywhere without heavy books — the GuideTorrent online test engine builds pacing wherever you are.
The Microsoft Dynamics CRM 2016 Customer Service blueprint spans 5 domains — including Service Configuration and Administration, Customer Service Management, Customization and Integration. Aim effort at the heavy domains first; the complete outline above lists every subtopic.
Yes:
- Microsoft Learn - Dynamics CRM 2016 Customer Service
- Dynamics CRM 2016 training courses (Microsoft Learn / legacy materials)
After any course, acquire the essential content with the 92 practice questions for the Microsoft Dynamics CRM 2016 Customer Service — every answer expert-verified.
No formal prerequisites required; recommended familiarity with Microsoft Dynamics CRM 2016 platform and customer service processes. Eligibility rules change over time, so verify the current requirements on the official page (official MB2-714 exam page) before registering.
Yes — the free Microsoft Dynamics CRM 2016 Customer Service demo lets you judge quality before paying; the full torrent is top standard. Purchases include 365 days of free updates by email, with irregular discounts besides; renew afterward at 50% off.
Microsoft Dynamics CRM 2016 Customer Service Sample Questions:
You have an equipment resource for a forklift.
Several scheduling activities are configured to use the forklift.
The forklift breaks down and is sent for repairs.
You set the work hours for the forklift to unavailable.
You need to identify what will occur to the scheduling activities that require the forklift.
What should you identify?
- A. The scheduling activities will continue as scheduled .
- B. The scheduling activities will be added to a queue.
- C. The scheduling activities will be deactivated.
- D. The scheduling activities will be scheduled automatically for the next available time.
Correct Answer: A 🗳️
You have the entitlements configured as shown in the following table.
You need to identify which entitlement can be renewed currently.
What should you identify?
- A. Ent1
- B. Ent3
- C. Ent4
- D. Ent2
Correct Answer: D 🗳️
You work for a company that handles large projects for customers.
During a project, issues commonly arise.
When there are multiple issues for a project, you need to have a master issue to which you can associate all individual issues. You must prevent the master issue from being resolved until all of the associated issues are resolved.
What should you do?
- A. Use parent and child cases and configure the Parent and Child case settings.
- B. Create a subject for each Project and associate each case to that subject.
- C. Use case merging to create a master case for the project, then merge any specific cases into the master case.
- D. Create individual cases that are all associated to the specific customer for whom you created the project.
Correct Answer: A 🗳️
You have a queue that contains 100 items.
You need to delete the queue.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
- A. Reassign the items in the queue, and then delete the queue.
- B. Set the queue type to Public deactivate the queue, and then delete the queue.
- C. Cancel the items in the queue, and then delete the queue.
- D. Set the queue type to Private, deactivate the queue, and then delete the queue.
Correct Answer: A,C 🗳️
You plan to create a service activity.
You need to identify which types of participant can have defined work hours.
Which two participant types should you identify?
Each correct answer presents a complete solution.
- A. equipment
- B. user
- C. resource group
- D. site
Correct Answer: A,B 🗳️
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