The MB2-704 exam carries a real cost, and failing means paying it twice. GuideTorrent helps you protect that investment with 89 focused practice questions for Microsoft Dynamics CRM Application, so your preparation matches the weight of the exam fee.
Microsoft MB2-704 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM Application |
| Exam Number: | MB2-704 |
| Real Exam Qty: | 40-60 |
| Available Languages: | English |
| Related Certifications: | Microsoft Dynamics CRM Customization and Configuration Microsoft Dynamics 365 Fundamentals |
| Passing Score: | 700 (scaled score) |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Case study, Scenario-based questions |
| Recommended Training: | Microsoft Learn Dynamics CRM learning paths |
| Exam Registration: | Microsoft Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or authorized testing center (varies by region and availability) |
| Pre Condition: | No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/ |
Microsoft MB2-704 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Data Management | - Reports and dashboards
|
| Topic 2: Service Management | - Knowledge management
|
| Topic 3: Configure Microsoft Dynamics CRM | - Security management
|
| Topic 4: Manage Sales and Marketing | - Sales processes
|
| Topic 5: Customization and Automation | - Workflows and business process flows
|
What MB2-704 Candidates Usually Ask
If you are purchasing for a company, take all three versions of Microsoft Dynamics CRM Application, since different employees study differently. If you are buying for yourself, pick the single version that matches your habits: the PDF for printing and writing on paper, the PC test engine for simulation tests with scored feedback, or the APP online engine for cross-platform use with offline support.
The MB2-704 exam contains 40-60 questions within 120 minutes minutes. Rehearsing under the same limit on the GuideTorrent engine builds calm, automatic pacing.
IT certification exams are not cheap, and failing usually means paying the full fee a second time plus losing the hours you already invested. Serious preparation with Microsoft Dynamics CRM Application exists precisely to prevent that double cost: study the 89 verified questions well, and you give yourself a strong, realistic chance of passing the MB2-704 exam the first time.
Microsoft Certification Portal: register for MB2-704
The package includes 89 practice questions for the MB2-704 exam, all with verified answers, in PDF, PC test engine, and APP online engine versions.
No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended.
- Customization and Automation ()
- Manage Sales and Marketing ()
- Configure Microsoft Dynamics CRM ()
Spend your hours where the weights are highest.
Microsoft Learn Dynamics CRM learning paths: Visit official page
Microsoft Dynamics CRM Application Sample Questions:
You are implementing Microsoft Dynamics CRM. Your company requires employees to perform warranty repairs at the customer site. Where should the warranty repairs be configured in Dynamics CRM?
- A. Services
- B. Resources
- C. Work centers
- D. Sites
Correct Answer: A 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
What can be classified by using the subject tree?
- A. Opportunities
- B. Cases
- C. Accounts
- D. Leads
Correct Answer: B 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
What is the purpose of the business process flow in the opportunity form?
- A. To provide a sales script for the salesperson to use when speaking to a potential customer
- B. To enforce entry of mandatory fields
- C. To show the current stage in the sales lifecycle
- D. To show other users who are collaborating on the opportunity
Correct Answer: C 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution. Choose two.
- A. The opportunity is removed from the list of active opportunities.
- B. The opportunity cannot be reactivated.
- C. All activities associated with the opportunity are automatically deactivated.
- D. Notes and attachments associated with the opportunity are saved for future reference.
Correct Answer: A,D 🗳️
A customer calls and wants to make a purchase.
You need to record the phone call and the purchase in Microsoft Dynamics CRM.
What should you do?
- A. Create an order, and then add a phone call activity.
- B. Create a phone call activity, and convert it to an order.
- C. Create an opportunity, add a phone call activity, and then close the opportunity as won.
- D. Create a phone call activity, convert it to an opportunity, and close the opportunity as won.
Correct Answer: D 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
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