Certification is a road; efficiency is the vehicle. Drive it with the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) prep from GuideTorrent — 78 practice questions for the ITSM20F日本語 exam, plus a year of free updates in 2026.
EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice Questions |
| Real Exam Qty: | 40 |
| Related Certifications: | EXIN IT Service Management Associate based on ISO/IEC 20000 EXIN IT Service Management Professional based on ISO/IEC 20000 |
| Available Languages: | English, Korean, Japanese, Portuguese |
| Sample Questions: |  |
| Exam Way: | Onsite or online proctored delivery |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Topic 2: Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
| Topic 3: Operation of the Service Management System | 55% | - Service assurance processes - Resolution and fulfilment processes - Supply and demand processes - Relationship and agreement processes - Service design, build and transition processes - Service portfolio processes |
ITSM20F日本語 Exam FAQ — Seize the Chance
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) is EXIN's certification exam for ITSM, at the Foundation level. Certification is how workers face new challenges and seize promotion chances. Related credentials include EXIN IT Service Management Associate based on ISO/IEC 20000, EXIN IT Service Management Professional based on ISO/IEC 20000.
Yes — new customers get a free EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) demo, and regular customers enjoy constant promotions and membership discounts. Purchases include 365 days of free updates by email; renew afterward at 50% off.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) blueprint spans 3 domains — including Operation of the Service Management System (55%), Service Management System (SMS) (30%), Introduction to IT Service Management (15%). Concentrate effort where the weight sits; the complete outline above lists every subtopic.
None Eligibility rules change over time, so verify the current requirements on the official page (official ITSM20F日本語 exam page) before registering.
60 minutes for 40 questions. Efficient preparation — steady timed practice with the GuideTorrent engine — makes the real clock feel generous.
Upon successful payment, our system emails the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) material to your mailbox automatically within about a minute — every transaction is secure, and strict private policies protect your information. If nothing arrives within 2 hours, check spam and contact our 24/7 service center. If you fail the corresponding ITSM20F日本語 exam within 60 days of purchase, we refund in full: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?
- A. ベストプラクティスに基づく方法論的順序
- B. 技術革新を取り入れたもの
- C. サービスの提供方法を革新する
- D. 一定の品質
Correct Answer: D 🗳️
リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?
- A. リリース後の期間におけるリリースに関連したインシデント
- B. 発売日
- C. 変更要求 (RFC)
- D. リリースの頻度と種類
Correct Answer: A 🗳️
さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?
- A. 新規簿記パッケージのインストール要求
- B. 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。
- C. 特定のアプリケーションのロールアウトに関する情報
- D. プリンターが動作していないという報告
Correct Answer: D 🗳️
組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?
- A. バランス スコアカード (BCS)
- B. 重要成功要因 (CSF)
- C. 重要業績評価指標 (KPI)
- D. サービス向上プログラム (SIP)
Correct Answer: C 🗳️
IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?
- A. インシデント管理
- B. 変更管理
- C. 可用性管理
- D. 問題管理
Correct Answer: B 🗳️
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