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HP HP2-E18 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Delivery & Post-Sales Support | 20% | - Implementation and handover process - Service level agreements (SLAs) - Renewal and account management |
| Topic 2: Customer Needs Analysis & Solution Design | 30% | - Designing complete service packages - Matching services to customer environment - Identifying business and technical requirements |
| Topic 3: Sales Process & Value Proposition | 25% | - Overcoming objections and closing sales - Communicating service value and ROI - Pricing, quoting and contracting basics |
| Topic 4: HP Service Offerings & Portfolio | 25% | - Care Pack and warranty services - HP support and service solutions - Proactive and reactive service models |
