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Salesforce Field-Service-Lightning-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Lightning Consultant Exam |
| Exam Number: | Field-Service-Lightning-Consultant |
| Exam Price: | USD 200 (+ applicable taxes; retake: USD 100) |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Exam Format: | Scenario-based, Multiple-choice, Multiple-select |
| Certificate Validity Period: | 2 years (requires annual maintenance via Trailhead) |
| Real Exam Qty: | 60 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Passing Score: | 63% |
| Recommended Training: | Implementing Field Service Lightning (Instructor-led) Salesforce Trailhead Field Service Lightning Trails |
| Exam Registration: | Salesforce Credentials Webassessor Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Salesforce recommends holding Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant; minimum 6 months hands-on experience with Field Service Lightning |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/field-service-lightning-consultant |
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Field Service Lightning Setup and Configuration | 22% | - Define license types and permission sets - Set up service resources, skills, and time sheets - Define products, assets, and inventory settings - Configure service territories, operating hours, and locations |
| Work Order Management | 23% | - Configure work order lifecycle, types, and milestones - Set up entitlements, service contracts, and SLAs - Manage work order line items and required products - Relate work orders to cases, accounts, and assets |
| Scheduling and Optimization | 28% | - Utilize Dispatcher Console features - Configure scheduling policies and service objectives - Implement complex work and multi-day appointments - Manage service appointment lifecycle - Use routing, optimization, and dispatch strategies |
| Maintenance Plans and Advanced Features | 10% | - Set up recurring maintenance plans - Integrate with Service Cloud and other clouds - Configure reports, dashboards, and analytics |
| Mobile and Field Execution | 17% | - Configure Field Service mobile app settings - Track time, inventory, and work completion - Manage mobile workflows and offline access |
Measurable Salesforce Certified Field Service Lightning Consultant Prep: Questions Answered
Salesforce recommends the following official training options:
- Salesforce Trailhead Field Service Lightning Trails
- Implementing Field Service Lightning (Instructor-led)
Combine a recommended course with score-tracked practice tests for a preparation you can measure.
Written down, so you have nothing to worry about. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer a different direction? Exchange your product for two others of equal value at no charge.
Use the official registration channels below:
Select a test center or online appointment, and book early enough to leave room for score-tracked practice.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen. The testing engine is user-friendly and easy to install, so practice starts immediately. If nothing arrives within two hours, check your spam folder and contact our 24/7 Customer Service. Once purchased, you are granted access to all updates for 365 days, delivered automatically on release, with a 50% renewal discount afterward.
According to the latest exam information, the Field-Service-Lightning-Consultant exam contains 60 questions within 105 minutes minutes. The testing engine reproduces that scope and calculates your final practice score — a useful reference for judging real-exam readiness.
At present, the Field-Service-Lightning-Consultant exam requires a passing score of 63%, with a registration fee of USD 200 (+ applicable taxes; retake: USD 100). Salesforce sets both figures and may revise them, so confirm on the official site before you schedule.
The Salesforce Certified Field Service Lightning Consultant blueprint covers these core domains:
- Mobile and Field Execution (17%)
- Scheduling and Optimization (28%)
- Maintenance Plans and Advanced Features (10%)
Further domains complete the official outline; the question bank addresses all of them.
With data, not guesswork. The Field-Service-Lightning-Consultant testing engine is user-friendly and easy to install; upon completion of each practice test, it calculates your final score, giving you a concrete reference for the real exam. Behind the tools, professionals and IT specialists compose the materials, and every answer is expert-verified — aligned with the real exam's format across the Salesforce Certified Field Service Lightning Consultant objectives. Before buying, try the free demo questions to test your knowledge; after buying, 24/7 Customer Service and Live Support assist with any problem, and you can ask the team for a discount code. That is the remarkable experience we work to provide.
Salesforce states the following prerequisites for the Salesforce Certified Field Service Lightning Consultant: Salesforce recommends holding Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant; minimum 6 months hands-on experience with Field Service Lightning.
Check the authoritative wording on the official certification page before booking.
Salesforce Certified Field Service Lightning Consultant Sample Questions:
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
- B. Create a custom Mobile App that syncs articles based on service appointment assignments.
- C. Use work types to assign associated articles to work order.
- D. Write a workflow that associates articles to work orders based on a picklist on the work order.
Correct Answer: C 🗳️
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
- A. Create the individual Technicians as Service Crew Members.
- B. Set the individual Technicians as Capacity-Based Service Resources.
- C. Set the Contractor Manager as a Capacity-Based Service Resource.
- D. Create the Contractor Manager as a Crew Service Resource.
Correct Answer: C 🗳️
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Use Work Types with required Skills.
- B. Create Multiple Work Orders Line Items per service.
- C. Select the relevant Work Types for each Resource.
- D. Assign the appropriate Skills to Resources.
Correct Answer: A,D 🗳️
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers
- A. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- B. Leverage the Match Skills Work Rule when scheduling appointments.
- C. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
- D. Leverage the Match Skills Scheduling Policy when scheduling appointments.
Correct Answer: A,B 🗳️
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
- A. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
- B. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
- C. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
- D. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
Correct Answer: B 🗳️
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