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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 2: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 3: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 4: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 5: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 6: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 8: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 9: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
What is the most common way to create master data in FSM?
Choose the correct answer.
A. Manual creation in the Master Data module
B. By bulk upload with the Data Loader
C. By integration with back-end systems
Question 2
What are some of the characteristics of assisted scheduling?
There are three correct answers.
A. Assisted scheduling is triggered by the user or by an API call
B. The scope and parameters for assisted scheduling can be completely tailored to the use case
C. Assisted scheduling can work with custom optimization policies
D. Assisted scheduling is triggered by a scheduled business rule
E. The scope and parameters for assisted scheduling are largely pre-determined
Question 3
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A. False
B. True
Question 4
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
A. Project-level professional certification
B. Mandatory annual reviews
C. Support Accreditation
D. Marketing strategy certification
Question 5
What kinds of checkout processes are supported?
There are two correct answers.
A. Group checkout (for multiple activities under one service call)
B. Standard checkout (per activity)
C. Complete smartform
D. Save efforts
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C,E | Question 3 Answer: B | Question 4 Answer: A,C | Question 5 Answer: A,C |
