Customer Service CSFX exam torrent materials

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BBPSD Customer Service Sample Questions:

1. By definition, continuous improvement means that a business is always looking for:

A) Continually getting better customers into the shop.
B) Small things that can improve the overall customer experience.
C) Better employees and more customers.
D) Ways in which the business can save money.

2. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) USP.
B) CSP.
C) BPS.
D) SPU.

3. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Positioning.
B) Sales.
C) Selling.
D) Marketing.

4. Prioritising tasks means:

A) Spending longer on the first task that you have to do in the day.
B) Using your best marketing material.
C) Deciding which tasks need to be done immediately and which can wait.
D) Telling which customer is going to be served next.

5. Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:

A) Group segmentation.
B) Group purchasing.
C) Sectional marketing.
D) Market segmentation.

Solutions: