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Apple Desktop Service Certification Sample Questions:

1. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) Did you turn off the computer improperly?
B) What is the issue?
C) Is this the first time you have had this problem?
D) What operating system are you using?

2. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) The computer will continue to function after the repair.
B) No new problems have been introduced during the repair.
C) The computer falls under service warranty.
D) Third-party software is working.
E) The original issue has been resolved.

3. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) No startup disk found
B) Thermal failure
C) No RAM banks passed memory testing
D) Firmware v3.0 upgrade required

4. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Distorted video at startup
B) No video at startup
C) Blinking question mark at startup
D) Error beep at startup

5. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?

A) Apple Service Diagnostic
B) Mac Test Pro
C) Apple Hardware Test
D) Tech Tool Deluxe

Solutions: