Unified Contact Center Enterprise Design (UCCED) 642-241 exam torrent materials

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A) 22,500
B) 30,000
C) 24,750
D) 15,000
E) 10,000

2. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to eight normal agent users.
B) It adds additional weight for each dialer port that is equal to five normal agent users.
C) It adds no additional weight when using the SCCP Dialer Option in 8.0.
D) It adds no additional weight when using the SIP Dialer Option in 8.0.

3. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
B) Cisco Agent Desktop lets you transfer calls by using a dial pad.
C) Cisco Agent Desktop lets you view agent and team statistics from the desktop.
D) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.

4. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) IVR ports
B) agents
C) MTP resources
D) PSTN gateway trunks

5. Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified Communications Manager Capacity Tool. Which statement best identifies the differences between these two tools?

A) The Cisco Unified Communications Sizing Tool provides Cisco Unified Communications Manager cluster sizing guidance.
B) The Cisco Unified Communications Manager Capacity Tool includes sizing factors for the Cisco Unified Contact Center Enterprise such as outbound dialer ports and mobile agents.
C) The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.
D) The Cisco Unified Communications Manager Capacity Tool allows for growth factors to size the system.

Solutions: