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Cisco CCIE SP Operations Written Sample Questions:

1. What is the main goal of incident management?

A) Restore a normal service operation as quickly as possible.
B) Ensure that the same incident will not recur.
C) Create possible workarounds for issues that might recur.
D) Enable the customer to report issues.

2. You are working at a service provider supporting the core network. While proactively monitoring syslog, you notice that two power supplies have failed on one of the core routers. The router has five power hot-swappable supplies in total. Three are required to be working to support the power draw of the router. At this point, the router is still functioning correctly. It is now several hours before peak traffic will be present on the network. The next safe time for performing physical maintenance is not until after the peak traffic window. Which two steps should you take to minimize network impact during peak traffic? (Choose two.)

A) Check the syslogs of other network devices in the same location for failed power supplies.
B) Dispatch a technician to swap power supplies with onsite spares.
C) Redirect traffic away from the router.
D) Implement a provisioning freeze so that no new network links are activated.

3. According to ITIL@ v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and still fit for purpose) or that any required changes or improvements need to be identified?

A) measurement, metrics, and key performance indicators (KPIs)
B) reports and action plans
C) service operation audits
D) monitoring in test environments

4. An ISP has an IP/MPLS core network. Recently, after replacing low-capacity routers with two Cisco Carrier Routing System routers, customer has complained about reduced application performance (slow website access). What is the most likely cause for this issue?

A) The policer used by LPTS on CRS-1s is dropping some traffic.
B) After the two CRS-1s are inserted, other low-capacity routers are not up to the forwarding performance of CRS.
C) The addition of two CRS-1 routers has caused increased queuing latency.
D) Packet forwarding on the CRS-1s are processed by the RP CPU.
E) The default interface MTU setting of 1500 bytes on the CRS-1s is causing MPLS packet fragmentation.

5. According to ITIL@ v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are supporting defined level of demand and quality?

A) security
B) availability
C) capacity
D) continuity
E) fulfillment

Solutions: