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Cisco 350-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center and Troubleshooting | 10% | - Cisco Unified CCX - End-to-End Troubleshooting |
| Topic 2: Cisco Unified Communications Manager (CUCM) | 25% | - Dial Plan and Call Routing - Media Resources and Call Features - Redundancy and High Availability - Device Registration and Configuration |
| Topic 3: Infrastructure Protocols | 15% | - Troubleshooting Infrastructure Protocols - Power over Ethernet, Voice/Data VLANs - QoS and Bandwidth Management - DNS, TFTP, NTP, DHCP |
| Topic 4: Unified Messaging and Presence | 15% | - Cisco Unity Connection - Cisco Unity Express - Presence and Instant Messaging |
| Topic 5: Gateways and Unified Border Element | 15% | - Protocol Interworking - Voice Gateway Configuration - Cisco Unified Border Element (CUBE) |
| Topic 6: Telephony Protocols | 20% | - Dial Peers and Digit Manipulation - SCCP, MGCP, SIP, H.323 - Analog and Digital Signaling - RTP, cRTP, Codecs |
Cisco CCIE Voice Written Sample Questions:
Question 1
Which two call handler greeting types on Cisco Unity Connection are overridden by the holiday greeting? (Choose two.)
A. standard
B. internal
C. busy
D. closed
E. error
F. alternate
Question 2
Refer to the exhibit.
All incoming calls to the Cisco Unified Communications Manager Express B-ACD are disconnected immediately. What is the reason for the failure?
A. The wrong Tcl is associated with POTS dial-peer 30. The correct Tcl script should be "app-bacd".
B. The param aa-pilot should be 3000 instead of 5553000.
C. The mandatory command param voice-mail is missing.
D. The drop-through option is in conflict with the welcome prompt.
E. The number that is specified in param number-of-hunt-grps should be more than 1.
Question 3
An IP phone user just answered an incoming call by lifting the handset. Assuming that the IP phone uses SCCP, which SCCP message will Cisco Unified Communications Manager transmit to this called IP phone immediately after receiving notification about the off-hook event?
A. Station Stop Tone message
B. Station Media Port List message
C. Station Start Media Transmission message
D. Station Open Receive Channel message
E. Station Set Ringer message
Question 4
You have discovered that the Cisco Unified CM Telephony subsystem is in "PARTIAL_SERVICE" on a Cisco Unified Contact Center Express server. Which two misconfigurations could lead to this service state? (Choose two.)
A. An invalid Cisco Unified Contact Center Express script is used by one of the applications.
B. The Cisco Unified Communications Manager JTAPI user has invalid login credentials.
C. The hostname/IP address for Cisco Unified Communications Manager is incorrect.
D. Not all agent phones are associated with the Cisco Unified Communications Manager JTAPI user.
E. Not all CTI ports and CTI route points are associated with the Cisco Unified Communications Manager JTAPI user.
Question 5
Which of these is an invalid switchback method for a Cisco IOS MGCP PRI gateway in case a higher-priority Cisco Unified Communications Manager returns to active service?
A. uptime delay
B. schedule time
C. immediate
D. graceful
E. guard
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C | Question 3 Answer: E | Question 4 Answer: A,E | Question 5 Answer: E |



